Business Cable broadband Help

ccarmock · 16-08-2008, 21:11

I wonder if any other users of NTL/Telewest business services might be able to help me? I have the 10 Mb/s fixed IP address service installed last week. So far I haven't received anythign in the post in connection with the service.

So far it's been working perfectly. I want to now start to configure mail routing and find that from the NTL/Telewst website that the smart host is smtp.ntlbusiness.com, however that refuses a connection from my IP address.

Also I can't access news.ntlbusiness.com either.

I am in an ex-Telewest area.

Any help appreciated.

Joxer · 16-08-2008, 23:09

In that case you want the telewest version.

---------- Post added at 22:09 ---------- Previous post was at 22:04 ----------

Can't find it on the website though.......

17-08-2008, 16:42

It is all one company here is the link.

http://www.ntltelewestbusiness.co.uk/

ccarmock · 17-08-2008, 17:01

Agreed however it doesn't operate like that though. For instance in ex-NTl areas they charge a one of Ãƒâ€šÃ‚Â£10 fee for fixed IP addresses, but in ex-Telewest it's Ãƒâ€šÃ‚Â£10 per month.

Also it seems from a Telewest region fixed IP address you can't connect to the ntlbusiness smtp servers etc....

Kymmy · 17-08-2008, 17:29

Contact bussiness customer services on 0800 052 0800 and they should be able to help

eth01 · 17-08-2008, 17:33

Quote:

Originally Posted by ccarmock

Agreed however it doesn't operate like that though. For instance in ex-NTl areas they charge a one of Ãƒâ€šÃ‚Â£10 fee for fixed IP addresses, but in ex-Telewest it's Ãƒâ€šÃ‚Â£10 per month.

Also it seems from a Telewest region fixed IP address you can't connect to the ntlbusiness smtp servers etc....

post a traceroute to 62.30.31.73

Mad Ad · 17-08-2008, 17:42

Fortunately customer services on the business side are more than helpful when it comes to the business product and should be able to give you the information you need promptly. I would give you my own but being an xNTL area it may differ.

ccarmock · 17-08-2008, 19:07

I'll give them a call tomorrow to find out what I need to do...

here is the trace

Tracing route to ebill.telewest.co.uk [62.30.31.73]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 23 ms 19 ms 10 ms 10.89.0.1
3 17 ms 10 ms 33 ms nmal-geam-1-v15.network.virginmedia.net [62.30.2
42.97]
4 142 ms 208 ms 210 ms osr01croy-tenge72.network.virginmedia.net [62.30
.242.37]
5 57 ms 18 ms 32 ms gsr-hsd-gw1-ge1400.network.virginmedia.net [62.3
0.242.70]
6 18 ms 19 ms 19 ms rabat-pos100.network.virginmedia.net [194.117.13
6.157]
7 22 ms 38 ms 17 ms ebill.telewest.co.uk [62.30.31.73]

Trace complete.