Business Cable broadband Help
 

I wonder if any other users of NTL/Telewest business services might be able to help me? I have the 10 Mb/s fixed IP address service installed last week. So far I haven't received anythign in the post in connection with the service.

So far it's been working perfectly. I want to now start to configure mail routing and find that from the NTL/Telewst website that the smart host is smtp.ntlbusiness.com, however that refuses a connection from my IP address.

Also I can't access news.ntlbusiness.com either.

I am in an ex-Telewest area.

Any help appreciated.

Re: Business Cable broadband Help
 

In that case you want the telewest version.

---------- Post added at 22:09 ---------- Previous post was at 22:04 ----------

Can't find it on the website though.......

Re: Business Cable broadband Help
 

It is all one company here is the link.

http://www.ntltelewestbusiness.co.uk/

Re: Business Cable broadband Help
 

Agreed however it doesn't operate like that though. For instance in ex-NTl areas they charge a one of £10 fee for fixed IP addresses, but in ex-Telewest it's £10 per month.

Also it seems from a Telewest region fixed IP address you can't connect to the ntlbusiness smtp servers etc....

Re: Business Cable broadband Help
 

Contact bussiness customer services on 0800 052 0800 and they should be able to help

Re: Business Cable broadband Help
 

post a traceroute to 62.30.31.73 :)

Re: Business Cable broadband Help
 

Fortunately customer services on the business side are more than helpful when it comes to the business product and should be able to give you the information you need promptly. I would give you my own but being an xNTL area it may differ.

Re: Business Cable broadband Help
 

I'll give them a call tomorrow to find out what I need to do...

here is the trace

Tracing route to ebill.telewest.co.uk [62.30.31.73]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 23 ms 19 ms 10 ms 10.89.0.1
3 17 ms 10 ms 33 ms nmal-geam-1-v15.network.virginmedia.net [62.30.2
42.97]
4 142 ms 208 ms 210 ms osr01croy-tenge72.network.virginmedia.net [62.30
.242.37]
5 57 ms 18 ms 32 ms gsr-hsd-gw1-ge1400.network.virginmedia.net [62.3
0.242.70]
6 18 ms 19 ms 19 ms rabat-pos100.network.virginmedia.net [194.117.13
6.157]
7 22 ms 38 ms 17 ms ebill.telewest.co.uk [62.30.31.73]

Trace complete.