Reactivate

ze0n · 16-04-2008, 20:12

How long does it usually take for virgin to reactivate my internet when I have been 'reconnected' and given them my MAC. (Rebooted modem).

Thanks

Impz2002 · 16-04-2008, 23:00

hmmm it depends on the circumstances. Is it a reconnection following a billing issue ?

it depends weather they have sent a hit to your modem. this can take a while to filter through the system but rebooting usually helps.

give it till tomorrow then ring if its still not working!

Impz

17-04-2008, 00:14

Quote:

Originally Posted by ze0n

How long does it usually take for virgin to reactivate my internet when I have been 'reconnected' and given them my MAC. (Rebooted modem).

Thanks

Usually within 24 hours but in most cases within the hour.

techyguy4 · 17-04-2008, 07:00

If you are sure that your account is reconnected then give a call to tech support and they will activate your modem.And you will get the call credit as well. :-)

mrsnooch · 17-04-2008, 12:17

I requested a new modem the other day and the guy on the phone said that once I quote my MAC number I will be "connected in the very next second" (great english huh)