V+ broken 2 days before christmas

[stewart28]

Well here is a ggod one

V+ box developed a fault with sound 3 days before christmas, spoke to asian cc who advised earliest appointment 28/12/07(not a happy chappy).

Phoned uk cc who passed me through for tecnical assistance(LOL). I was asked if i had checked all connections and i proceeded to laugh as it is the first thing to always try and that was the end of the technical assistance.

After being put back through to cs I was then asked about setting the date for repair and then proceeded to lodge complaint and advised VM their "technical advisors required training".

After hanging up i moved the v box from my bedroom to living room and managed to fix it.

so no V+ for christmas

[Graham M]

So how is this VM's "fault" 2 days before Christmas? Electronics will be electronics after all

[dev]

where i'm sitting it's 3 days before christmas, has it broken tomorrow? :o

[stewart28]

eh!!! Selling Crappy equipment ,oh soorry 3 days before crimbo(so Sorry)

[MovedGoalPosts]

Unfortunately electronics these days are not fault free. Indeed VMs own terms and conditions say they don't guarantee a fault free service. Manufacturer's of most good offer at least a 12 month guarantee, why because we the consumer don't believe them that their goods are durable.

V+ is like any piece of kit. Many will have no problems, some will be unfortunate. The real gripe here is the timing of when the thing goes wrong. I swear that most electronics have a built in "critical failure annoyance detector", and for the OP Christmas is a biggie.

Bottom line to get a repair visit in 2 working days of a fault being reported is good going - you don't expect repair visits on Christmas and Boxing day do you?

[stewart28]

I understand your point but, what about a christmas eve repair. I mean all they have to do is give me a new box that will take 5 mins to change over but they are too busy getting money to put new boxes in for christmas and not taking care of current customers.

Is that so hard to ask for when i pay the £85 per month.

I have been with VM for 4 and half years and before that at my old house with ntl for 5 years.

[Graham M]

Phone CS they may well be able to give you some credit for loss of service

[Nedkelly]

We are very busy at the moment in some areas .I know some areas have had xmas eve fully booked for some time we are working over the weekend and 8 til 4 xmas eve to try and get as many faults done as poss .

[spiderplant]

What's the problem with it?

[Andrewcrawford23]

i know how you feel the hdmi port in my box is dead they neecd to replae the box teh earlist they can do it is the 27th but it is the christmas period and if someone has already got a bookign they cant cancel it for oyu ro me

even though it means i wont see potc 1 in hd but hay that the breaks

[JG3870]

Originally Posted by stewart28

Well here is a ggod one

V+ box developed a fault with sound 3 days before christmas, spoke to asian cc who advised earliest appointment 28/12/07(not a happy chappy).

Phoned uk cc who passed me through for tecnical assistance(LOL). I was asked if i had checked all connections and i proceeded to laugh as it is the first thing to always try and that was the end of the technical assistance.

After being put back through to cs I was then asked about setting the date for repair and then proceeded to lodge complaint and advised VM their "technical advisors required training".

After hanging up i moved the v box from my bedroom to living room and managed to fix it.

so no V+ for christmas

What sort of sound problem are you having with the box?

There is a possibility that a tech visit may not be required and perhaps a refresh "HIT" needs sending to the box to resolve the issue, might I suggest you post your fault on the Virgin Media Newsgroup at: Virginmedia.support.tv and someone from VM Technical Support (in the UK which is manned 7 days a week till 10pm) will reply fairly quickly, its a much better route to report a fault tbh rather than speaking to someone in India.

[spiderplant]

Originally Posted by JG3870

There is a possibility that a tech visit may not be required and perhaps a refresh "HIT" needs sending to the box to resolve the issue

Ah, the mythical hit! The cure for all TV faults.

In truth a hit sometimes fixes boxes that won't boot up, and some missing channel problems, but not much else. Certainly not audio problems.

But if the OP just needs the volume turning up, I can probably help.

[stewart28]

Basically when using V+ box there is a constant buzzing regardless of volume, I have tried using external sound through 5.1 but still getting the buzzing sound.

Have swapped boxes with my V box in bedroom and it works fine. So clearly its the V+ that is broken.

I don't have an HDTV so cant try it with HDMI cable.

Have you also changed the SCART cable - that can sometimes cause issues.

[stewart28]

its nothing to do with the scart, i am using it the same scart with V box that i am using and no problem, the fault is still there with V+ even when using external source