Can anyone on Virgin access https://www.partnerandaffinitycards.co.uk/Servicing/Logon

[newbie100]

I am new to this forum.

I am having problems accessing this site :-

https://www.partnerandaffinitycards....px?brand=AMZ01

The problem is only from Virgin Cable Internet.

Others using BT, Eclipse Internet etc have no problem.

I have disabled firewall software etc, so I am sure its not my PC that is causing the problem
Even a telnet to port 443 to that IP fails, while the same works when I am on the Eclipse ISP network (Hampshire).



The tracerouts to the site from other ISP's differs from Virgin, and
when I do a traceroute to this IP address using Virgin, it stops at COLT.net

I am quite convinced this is a routing / BGP peering issue, but sbefore I jum to that conclusion, I need
others on Virgin Cable to test !!

BTW my IP address is 81.100.42.xx

Thanks

[Paul K]

Works here but it also then complained I wasn't running IE7 when it loaded.

Can get to the site OK from here (Cheshire) but a tracert stops at colt.net

[newbie100]

Thanks. It must be my IP address then. Can I ask you a favour ?

Can you paste the outout of the command from a DOS window :-

tracert www.partnerandaffinitycards.co.uk

Thanks

[Paul K]

Erm if anyone feels like running the tracert please do not paste in your IP address for obvious reasons. Remove it and paste the remaining trace.

First couple of IP addys asterisked out

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\tracert www.partnerandaffinitycards
.co.uk
Tracing route to www.partnerandaffinitycards.co.uk [213.212.77.63]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 213.212.77.63
2 7 ms 21 ms 7 ms 10.137.*.*
3 9 ms 7 ms 12 ms bagu-t2cam1-a-ge95.inet.ntl.com [80.5.*.*]
4 20 ms 33 ms 10 ms bagu-t2core-a-ge-wan63.inet.ntl.com [195.182.175
.9]
5 9 ms 16 ms 11 ms man-bb-a-so-710-0.inet.ntl.com [213.105.174.69]
6 35 ms 25 ms 16 ms 212.43.162.198
7 15 ms 15 ms 15 ms telc-ic-1-as0-0.inet.ntl.com [62.253.185.74]
8 25 ms 26 ms 15 ms LINX-fe0-0-barkley.LON.router.COLT.NET [195.66.2
26.49]
9 16 ms 35 ms 18 ms g1-0.kjc-3.kjc.lon.uk.colt.net [195.110.65.69]
10 17 ms 16 ms 17 ms cust-E6S000366-p3-0-1.kjc-3.kjc.lon.uk.colt.net
[212.36.130.130]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 *

[newbie100]

Yes, thats a good point. I forgot to mention that. (Sorry)

Please do not post your IP address if you post a tracerout !!!!

[Paul K]

Tracing route to www.partnerandaffinitycards.co.uk [213.212.77.63]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 9 ms **.**.**.**
3 7 ms 34 ms 9 ms **.**.**.**
4 36 ms 9 ms 8 ms 62.255.80.173
5 7 ms 7 ms 8 ms pop-bb-b-so-020-0.inet.ntl.com [213.105.174.238]

6 9 ms 25 ms 7 ms tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
7 9 ms 7 ms 8 ms ge5-0.BR1.LND8.ALTER.NET [195.66.226.16]
8 9 ms 7 ms 8 ms POS7-2.CR1.LND8.ALTER.NET [158.43.254.21]
9 12 ms 10 ms 12 ms POS1-0.CR1.LND10.ALTER.NET [158.43.253.137]
10 9 ms 9 ms 10 ms so-7-0-0.XR1.LND9.ALTER.NET [158.43.150.98]
11 23 ms 13 ms 10 ms pos1-0.gw1.lnd9.alter.net [158.43.150.142]
12 69 ms 138 ms 9 ms uuk-eurotubed1-1.uk.customer.alter.net [158.43.2
.130]
13 28 ms 46 ms 11 ms houir1-ge-2-1-0-0.sgns.net [213.212.67.134]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[newbie100]

Also, in my traceroute, I go out of Virgins network using 80.4.30.225 as the first public IP address.

So maybe the problem is localized to this area. I am in Woking BTW.

Thanks

[Cobbydaler]

tcptraceroute gets a bit farther...

tcptraceroute www.partnerandaffinitycards.co.uk
Selected device ra0, address 192.168.11.100, port 38661 for outgoing packets
Tracing the path to www.partnerandaffinitycards.co.uk (213.212.77.63) on TCP port 80 (http), 30 hops max
1 192.168.11.1 3.665 ms 1.757 ms 1.860 ms
2 10.***.*.* 9.230 ms 18.417 ms 9.940 ms
3 oldh-t2cam1-a-v120.inet.ntl.com (80.5.164.81) 8.207 ms 34.064 ms 41.061 ms
4 62.252.192.173 13.837 ms 18.351 ms 28.437 ms
5 man-bb-a-so-020-0.inet.ntl.com (213.105.175.1) 12.504 ms 10.921 ms 20.156 ms
6 212.43.162.198 32.174 ms 16.345 ms 32.619 ms
7 telc-ic-1-as0-0.inet.ntl.com (62.253.185.74) 42.971 ms 17.524 ms 14.941 ms
8 LINX-fe0-0-barkley.LON.router.COLT.NET (195.66.226.49) 20.218 ms 23.882 ms 16.999 ms
9 g1-0.kjc-3.kjc.lon.uk.colt.net (195.110.65.69) 39.851 ms 16.237 ms 36.959 ms
10 cust-E6S000366-p3-0-1.kjc-3.kjc.lon.uk.colt.net (212.36.130.130) 21.121 ms 17.325 ms 19.147 ms
11 213.212.74.82 46.089 ms 35.117 ms 25.964 ms
12 213.212.74.82 17.323 ms 16.297 ms 42.735 ms
13 213.212.74.82 16.428 ms 17.476 ms 17.533 ms
14 213.212.74.82 20.049 ms 18.078 ms 45.112 ms
15 213.212.74.82 19.657 ms 16.270 ms 16.390 ms
16 213.212.74.82 16.690 ms 16.673 ms 44.874 ms
17 213.212.74.82 24.856 ms 17.827 ms 16.080 ms
18 213.212.74.82 44.453 ms 34.537 ms 41.313 ms
19 213.212.74.82 18.558 ms 20.196 ms 24.728 ms
20 213.212.74.82 16.500 ms 16.740 ms 15.732 ms
21 213.212.74.82 26.135 ms 17.953 ms 36.813 ms
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * *

[newbie100]

Hi,

I unpluged my linksys router, and pluged the cable modem directly into my PC.
I got a new IP address begning with 86.

I could then access this site.

Then I put my router back.

Now I am back to my old IP address, and cannot access it once again.
So, its either the linksys messign things up (which I highly doubt), or its my IP address that has a routing problem

Thanks

[jcw00]

Works okay for me, but I am using http://www.opendns.com/ as opposed to Telewest's DNS.
The ip address for www.partnerandaffinitycards.co.uk should be 213.212.77.63
Set your router or PC to use the following DNS servers.
208.67.222.222
208.67.220.220