20-10-2007, 14:34
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#1
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Inactive
Join Date: Oct 2005
Location: Lincoln, UK
Age: 50
Services: ex-NTL 10mb via NTL 250 and Phone
Posts: 250
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Remote Assistance
Hi,
A friend would like to see me work on some files, to see how to do it etc... so we decided to use Remote Assistance via MSN Messenger, but it fails.
I was asking for Remote Assistance, so they could see me work
I am running XP Home SP2 with a software firewall and a Linksys Router, I am not sure if I need to set anything up on the router.
The other person is using Vista Ultimate
We have tried Remote Assistance both ways but it fails.
Could someone tell me how to set it up ?
Also is there any other way to use Remote Assistance without MSN Messenger ?
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20-10-2007, 15:00
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#2
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Inactive
Join Date: Sep 2007
Posts: 373
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Re: Remote Assistance
You can initiate Remote Assistance via the Help and Support Center.
Also, there seems to be a bug in Messenger that means, with XP users, an XP user can only ask you for help, you cant offer help to an XP user, or ask them for help.
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20-10-2007, 15:51
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#3
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Inactive
Join Date: Oct 2005
Location: Lincoln, UK
Age: 50
Services: ex-NTL 10mb via NTL 250 and Phone
Posts: 250
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Re: Remote Assistance
Hi,
Do I need to open any Ports on my router ?
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20-10-2007, 15:54
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#4
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Inactive
Join Date: Sep 2007
Posts: 373
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Re: Remote Assistance
Yes you do, on most routers there should be a predefined rule for Remote Assistance/Remote Desktop/MSRDP, can't remember the port off the top of my head, google will though 
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20-10-2007, 16:00
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#5
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Inactive
Join Date: Nov 2006
Location: In your base =)
Services: Your pseudo 'tech' ego.
Posts: 1,062
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Re: Remote Assistance
Why not just have them install logmein?
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20-10-2007, 16:11
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#6
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Inactive
Join Date: Sep 2007
Posts: 373
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Re: Remote Assistance
Quote:
Originally Posted by r00t
Why not just have them install logmein?
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Why bother installing when you get something in the box?
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20-10-2007, 16:26
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#7
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Inactive
Join Date: Oct 2005
Location: Lincoln, UK
Age: 50
Services: ex-NTL 10mb via NTL 250 and Phone
Posts: 250
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Re: Remote Assistance
Hi,
We have already tried Teamviewer 3 and with talking over Skype I think it was having issues, it wasn't stable.
So that why I was thinking of Remote Assistance
I have done a further Google and found out it is port 3389
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20-10-2007, 16:31
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#8
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Inactive
Join Date: Sep 2007
Posts: 373
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Re: Remote Assistance
Quote:
Originally Posted by zc1
Hi,
We have already tried Teamviewer 3 and with talking over Skype I think it was having issues, it wasn't stable.
So that why I was thinking of Remote Assistance
I have done a further Google and found out it is port 3389
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is it?
*adds to his notebook of Useful Stuff For Fixing Computer Problems*
I spend too much time on Linux, I forgot all my Windows admin goodness :P 
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20-10-2007, 16:33
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#9
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Inactive
Join Date: Oct 2005
Location: Lincoln, UK
Age: 50
Services: ex-NTL 10mb via NTL 250 and Phone
Posts: 250
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Re: Remote Assistance
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20-10-2007, 16:40
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#10
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Inactive
Join Date: Sep 2007
Posts: 373
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Re: Remote Assistance
Okay then, thanks!
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