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		|  08-10-2007, 09:19 | #1 |  
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				Join Date: Jul 2003 
					Posts: 351
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				Router problem arrhhh
			 
 
			
			Yo all.
 Have a 'NTL' cable modem.
 
 Have a Netgear router WNR834B
 
 Have two laptops - running windows vista...
 
 Both laptops connect by wireless connection - up to last night at least....
 
 Now I have not changed anything .. but I can not connect to the router with either computer. The network settings can see the router, the signal is OK - but when I try to connect it says 'can not connect'. When I look at the diagnostics it says 'Router may be too far away or hidden'. It says this for both PC's.
 
 Rebooted cable modem and router - no change.
 
 Can connect to the modem directly  - so that side of things works.
 
 At least one laptop has connected (this morning) to my work network so I know its wireless settings work.
 
 Any ideas?
 
 1) I thought I might try a hard reset of router back to factory settings (as a last resort?).
 
 2) I did not there are a lot of wireless connections in the road where we live - therefore wondered if I should try changing the channel?
 
 3) Is there anything that NTI / Virgin could have done to the cable modem (speed / firmware update etc) that could effect how the router works?
 
 Any help appreciated.
 
 rgs
 
 MArk
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		|  08-10-2007, 09:22 | #2 |  
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				Join Date: Jun 2006 Location: Cambridge Services: Sky TV, VM TV, 20meg bb, tel, and a lobster (but the lobster died). 
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				Re: Router problem arrhhh
			 
 
			
			Can you connect the computer(s) to the router with an ethernet cable?
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		|  08-10-2007, 09:48 | #3 |  
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				Join Date: Jul 2003 
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				Re: Router problem arrhhh
			 
 
			
			yes I can ..
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		|  08-10-2007, 09:59 | #4 |  
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				Join Date: Jun 2006 Location: Cambridge Services: Sky TV, VM TV, 20meg bb, tel, and a lobster (but the lobster died). 
					Posts: 4,349
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				Re: Router problem arrhhh
			 
 
			
			... and everything works as it should?
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		|  08-10-2007, 10:05 | #5 |  
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				Join Date: Jul 2003 
					Posts: 351
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				Re: Router problem arrhhh
			 
 
			
			Yes ..everything works directly connected to the router - I can also login to the router that way too. Internet is fine. Its just getting a connection between router and PC on wireless (which was working up until yesterdayn evening).
 rgs
 
 MArk
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		|  08-10-2007, 10:53 | #6 |  
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				Join Date: Dec 2006 Location: Lincoln UK Age: 77 Services: 50Mb, TV & Phone 
					Posts: 3,673
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				Re: Router problem arrhhh
			 
 
			
			I'd suggest you try option 2 first. There may be other signals on this current channel that are confusing the issue.
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		|  08-10-2007, 17:42 | #7 |  
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				Join Date: Jul 2003 
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				Re: Router problem arrhhh
			 
 
			
			Hi All
 thanks for advice thus far. Very strange now ... just got home and it connects fine by wireless. But for a 20MBit service I can only download at 1Mbit ... so something is still up ..??!!
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		|  08-10-2007, 17:50 | #8 |  
	| [NTHW] pc clan 
				 
				Join Date: Jun 2003 Location: Tonbridge Age: 58 Services: Amazon Prime Video & Netflix. Deregistered from my TV licence. 
					Posts: 21,960
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				Re: Router problem arrhhh
			 
 
			
			Whats the signal strength being reported as?
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		|  08-10-2007, 18:34 | #9 |  
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				Join Date: Jul 2003 
					Posts: 351
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				Re: Router problem arrhhh
			 
 
			
			Hi All
 Thanks for the feedback - it is all now working and at 20MBit ... but I am not really sure what bit of all this was not working - modem, router, PC or even the ISP ... but so far its working as far as I can see. regards
 
 Mark
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