Intermitten issue

[bagiabanmaybay]

Hi,
In the last couple of weeks, my internet has been working horribly. It keeps disconnecting after every 30 minutes, sometimes after 5 minutes. Is there anyone can help me to solve this problem. Thanks in advance.

[Nedkelly]

Hi what type of modem do you have and what are the levels to the modem .Find out by gong to 192.168.100.1 password root .This will only work with the ambit modems

[bagiabanmaybay]

It shows a lot of things that i can not understand

[Nedkelly]

We need the upstream level the downstream level and the snr
What type of modem is it ?

[bagiabanmaybay]

It's Motorola SB5100 SURFboard

[Nedkelly]

A bit rusty on this modem but there is a section i think its signal levels this should give the upstream and downstream .At a guess it could be the modem if the levels are ok Do you have cable tv ? and if you do ,do you have a samung box or v+ box if the bb goes down does the light on the samsung flash or the online light on the v+ go out ?

[bagiabanmaybay]

I have a samsung box but it is in my flatmate's room, I can not check it now. Is there any relation between the modem and the box??

[what?]

192.168.100.1/gscan.htm (if htm doesnt work try asp)
check the starting frequency

if its anything other then 331000000 then delete whats in there and put it in

then click the button to restart your modem

then reboot pc and modem.

(you'll need to remove any routers ur using before u can get onto that site)

let me know how u get on

[bagiabanmaybay]

Both of them donot work

[what?]

is the frequency okay? set to 331000000?
or can u not access the page?

set a static ip

control panel, network connections
right click on lac
properties
double click on internet protocol
tcp/ip

set ip address to 192.168.100.11
subnet mask 255.255.255.0

then try and access it

[bagiabanmaybay]

it is 331000000 now

[vmtech]

go to start run type ncpa.cpl
right click on local area connection
the tcp and set a static ip of
192.168.100.11 and subnet mask of 255.255.255
and try it

[what?]

are u using a router?

[bagiabanmaybay]

no, i found it, it is on 192.168.100.1/config.html

[what?]

does that take you onto the config page or a page displaying the starting frequency?

either way, what is the startin frequency/downstream frequency?