username not getting validated?

dude0935 · 26-06-2007, 22:18

Hi,
I have worked in the computer industry for a long time so when my mate told me he was having lots of trouble connecting to virgin I took a look. I have tried 2 machines now, 1 vista, the other xp and just cannot get a connection. He was sent a new netgear adsl router, similar to mine and the setup looks ok, I can see the connection speed but when I try to connect it just tries to establish a connection and just stops. He used to have a speedtouch 330 modem, so I tried that and it tries to connect the just fails. The log from the speedtouch connection shows it trying to connect 7 times then failing with the username/password. I tried to get some sense from the tech support but as I wasn't my mate, they refused to speak to me. Is their anything special I need to change for this particular connection?

regards

Carl

christopherw · 27-06-2007, 02:23

How have you formatted the user and logon?

Have you tried @virgin.net appended to the username if you're just typing the username on its own?

If all else fails, you could just pretend to be your mate...

Raistlin · 27-06-2007, 07:55

Quote:

Originally Posted by christopherw

[...]

If all else fails, you could just pretend to be your mate...

Which would probably, legally speaking, be a slightly grey area which I doubt that CF could condone

dude0935 · 27-06-2007, 14:10

I was using name@adsl.virgin.net. strange thing is though, I could log onto his account with virgin with the same username and password with no problem!