03-04-2007, 22:50
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#1
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Inactive
Join Date: Jan 2007
Location: Birmingham
Services: Virgin XL / broadband M / Sky sports and Sky move Packges
Posts: 43
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FX Channel
while i am watching The Wire message coming up saying sorry you can't use this service because you are not authorised
 any idea about this?
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03-04-2007, 23:44
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#2
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Inactive
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: FX Channel
A few more details might help work out what's going on here:
Was there an error code?
Could you dispel the message by pressing OK?
Is your on-screen guide Virgin, ntl or Telewest branded?
Did the picture disappear? Has it come back (if so, what did you do to make it come back)?
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03-04-2007, 23:58
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#3
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Inactive
Join Date: Jan 2007
Location: Birmingham
Services: Virgin XL / broadband M / Sky sports and Sky move Packges
Posts: 43
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Re: FX Channel
Quote:
Originally Posted by quadplay
A few more details might help work out what's going on here:
Was there an error code?
Could you dispel the message by pressing OK?
Is your on-screen guide Virgin, ntl or Telewest branded?
Did the picture disappear? Has it come back (if so, what did you do to make it come back)?
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it show blank screen when i press OK
do you have the same problem with this channel?
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04-04-2007, 00:13
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#4
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Inactive
Join Date: Aug 2006
Location: Central Poole
Age: 55
Services: VIP package
Posts: 521
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Re: FX Channel
tried a simple reset of the stb, also wipe the smart card might help
just checked the channel in my area [wessex] all working fine ?
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04-04-2007, 08:50
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#5
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Inactive
Join Date: May 2005
Location: Newcastle upon Tyne
Services: Virgin Media XL + Sports & Movies
Posts: 17
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Re: FX Channel
Hi,
I noticed this as well last night. I think the error code was 1010. It was too late at night to ring CS. Glad to know it wasn't just me though. Message was still there first thing this morning. 
Pete
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04-04-2007, 10:43
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#6
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Inactive
Join Date: Apr 2007
Location: Bath
Age: 57
Services: XL BB, XL TV, V+, Virgin Landline, Virgin Mobile
Posts: 25
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Re: FX Channel
Hi, I have the same thing on Hallmark, Five Life and Five US. Not spoken to CS yet but came here first to see if others were experiencing the same...Looks like you do
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04-04-2007, 11:24
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#7
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Inactive
Join Date: Oct 2006
Posts: 296
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Re: FX Channel
It was a national outage.
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