Is it normal to loose on demand?

[Lurch]

Since i had 4mb broadband installed with NTL i havn't been able to use any of the interactive services. An engineer came and put a splitter on the box and everything seemed ok untill i tried to access the on demand programs. The on demand screen appears but there are no programs listed, just blank boxes. The box locks up when displaying the page and i have to power off/on to get through it. Is this normal or should i get it looked at.
Thanks for any advice you guys can offer.

[concepttwenty20]

can sometimes be an issue - try to reboot box

[goughy000]

i have one of those splitter boxes (i am ex-telewest though) and i can use internet and interactive at the same time no problem

if a reboot dosnt work then get in touch

make sure all the cables are conected properly too

[Lurch]

Originally Posted by goughy000

if a reboot dosnt work then get in touch

make sure all the cables are conected properly too

Is a reboot different from just turning the box off and on again?.