48 hours to move from 4mb to 10mb?

Originally Posted by Locky

you have 10 meg then, when i upgraded (via the itnernet) it happens instantly !

Agreed, this means your now on 10 meg.

[newbie]

If I have 10mb, how come the speed test shows the following;

Overall Average Speed = approx 4051 Kbps, 3.95 Mbps

[Paul K]

Because it's an up to speed? call them today and ask them to look into it. What is your setup by the way? SACM or set top box? Direct connection to PC or router/ network device in the way.

Originally Posted by Paul

Because it's an up to speed? call them today and ask them to look into it. What is your setup by the way? SACM or set top box? Direct connection to PC or router/ network device in the way.

He has already posted that he is using an ntl:250.

[newbie]

Set up is a ntl:250 cable modem going into a belkin wireless router.

[Paul K]

What speed do you get if you hook directly to the modem? (I only asked cos I had forgotten your setup by the way )

[newbie]

When I tried it a few times over the weekend, it was no different - Didn't go above 3.9mb.

Just been on the phone to Tech Supp (India) again and they don't have a clue why it's so slow

[Paul K]

Have you tried it today and are you powering off the modem when changing from the router? Any tweaks installed or software firewalls? How did you check the speed by the way?
It does sound like you need an engineer out to check things but it's not always easy getting one booked.

[newbie]

I'm powering off everything as I swap things around, but it's not made any difference. India's suggestion (use a proxy) made it go from 3.7 to 2.5 Needless to say, I've removed that again now

I've tried it again today, but still no difference. I've also tried with Norton AV and ZoneAlarm switched off and that hasn't helped either. I'm checking the speed using the Speed Test from this forum.

Originally Posted by newbie

I'm powering off everything as I swap things around, but it's not made any difference. India's suggestion (use a proxy) made it go from 3.7 to 2.5 Needless to say, I've removed that again now

I've tried it again today, but still no difference. I've also tried with Norton AV and ZoneAlarm switched off and that hasn't helped either. I'm checking the speed using the Speed Test from this forum.

Zone alarm is known to restrict ntl to 4mbit on quite a few occasions, disabling it dont help, you have to actually un-install it, look on ntlhell, there is a few posts about this.

I also hope however that you are not going by a speedtest as they are not accurate, best thing to do is download a file from microsoft or somewhere similiar (not nvidia etc as ntl have extremely bad routing to the US)

[Nikesh]

Try a speed test in Safe Mode...?

[SnoopZ]

Originally Posted by newbie

I'm powering off everything as I swap things around, but it's not made any difference. India's suggestion (use a proxy) made it go from 3.7 to 2.5 Needless to say, I've removed that again now

I've tried it again today, but still no difference. I've also tried with Norton AV and ZoneAlarm switched off and that hasn't helped either. I'm checking the speed using the Speed Test from this forum.

Switching off ZA isn't enough, it has to be completely removed before you can do a speed test. Or do it in Safe Mode like Nikesh said.

[edit]

Traxdata beat me to it.

[newbie]

I've uninstalled ZoneAlarm (& rebooted) and it doesn't appear to have made any difference. Speed Test is saying 3.8Mbps and downloading (http://gamefiles.blueyonder.co.uk/bl...h/ifhsetup.exe) doesn't go above 400k/sec.

[Mick Fisher]

Anything by Norton is suspect too IMO. Once again a complete uninstall is required.

[newbie]

Norton AV and Zone Alarm now removed (& rebooted) and downloading doesn't go above 400K/sec and Speed Test shows the following;

Overall Average Speed = approx 4176 Kbps, 4.08 Mbps