48 hours to move from 4mb to 10mb?

newbie · 21-01-2007, 11:42

Can ayone confirm that it takes 48 hours for NTL to switch you from 4mb to 10mb?

I find this a little hard to believe, but this is what technical support have told me. The speed was upgraded yesterday, but I have to wait until tomorrow before I will see any difference.

Thanks

bopdude · 21-01-2007, 11:46

I couldn't say for deffinite, I wouldn't have thought so though, just keep on powering off and back on, cable modem and pc once modem lights have settled, thats all I can say, sorry

You'll have to try a speed test or check your modem's config to see though

Down the Pub · 21-01-2007, 11:47

Quote:

Originally Posted by newbie

Can ayone confirm that it takes 48 hours for NTL to switch you from 4mb to 10mb?

I find this a little hard to believe, but this is what technical support have told me. The speed was upgraded yesterday, but I have to wait until tomorrow before I will see any difference.

Thanks

when i upgraded, i was told it could be anything upto a few hours but was changed within an half an hour (iirc was a while ago now), most likely give u that time frame in case they cock-up

superbiatch · 21-01-2007, 11:48

Quote:

Originally Posted by newbie

Can ayone confirm that it takes 48 hours for NTL to switch you from 4mb to 10mb?

I find this a little hard to believe, but this is what technical support have told me. The speed was upgraded yesterday, but I have to wait until tomorrow before I will see any difference.

Thanks

I'm still waiting to see anywhere near 10meg even tho i upgraded about a fortnight ago. CS failed to mention my cable modem wasn't even capable of reaching the speeds they'd upgraded me to!

Hence a new cable modem coming out to me tomorrow, the info found on this website. But i'll have to see it before i actually believe it

Down the Pub · 21-01-2007, 11:52

Quote:

Originally Posted by superbiatch

I'm still waiting to see anywhere near 10meg even tho i upgraded about a fortnight ago. CS failed to mention my cable modem wasn't even capable of reaching the speeds they'd upgraded me to!

Hence a new cable modem coming out to me tomorrow, the info found on this website. But i'll have to see it before i actually believe it

i had the opposite, they tried to tell me that my modem wasn't compatible and then tried to flog me the latest modem which I've already got (blue250), felt good when the lady came back from the supervisor to tell me i was correct that ym modem was compatible and that they didn't need to sell me another one.

Mick Fisher · 21-01-2007, 12:03

Quote:

Originally Posted by newbie

Can ayone confirm that it takes 48 hours for NTL to switch you from 4mb to 10mb?

I find this a little hard to believe, but this is what technical support have told me. The speed was upgraded yesterday, but I have to wait until tomorrow before I will see any difference.

Thanks

Well if you can do it online it seems to be almost instantaneous.

If you can get to speak to someone who has a clue then it is almost instantaneous.

But wait.. you spoke to someone in what is now laughingly termed "Technical Support" in, let me guess, India? If that was the case then you have likely spoken to someone trained only in the art of BS!

Phone back, with luck, you may get to speak to someone who can actually read and understand the script they work to unless of course their computors are down.......again........
Maybe they will upgrade to W95 soon and things will improve.

newbie · 21-01-2007, 12:33

Thank for the replies.

It was India that I spoke to and the lady didn't have a clue

It took three calls yesterday to get the actual upgrade to go through on their screen, but no mention of a 48 hour wait on any of those calls.

Is there any preferred speed test I should use?

Thanks.

r00t · 21-01-2007, 12:36

Yes try a "real" download. http://gamefiles.blueyonder.co.uk/bl...h/ifhsetup.exe

Post back and let us know the results

Paul K · 21-01-2007, 13:00

Think the old phrase in use was "Can take up to 48 hours"

AndyIggs83 · 21-01-2007, 14:06

I did my upgrade online, reset the modem and I was on 10MB, I went from 4 to 10 like yourself. Have you tried turning your modem on and off?

newbie · 21-01-2007, 14:27

The transfer rate didn't go above 514KB/sec and I have turned the CM off and on about a dozen times in the last 24 hours.

SnoopZ · 21-01-2007, 14:33

Quote:

Originally Posted by newbie

The transfer rate didn't go above 514KB/sec and I have turned the CM off and on about a dozen times in the last 24 hours.

You can check what modem config you have by going to http://192.168.100.1/ login/password both root.

If you're on 10mbit then you will see Maximum Downstream Data Rate : 10240000, Maximum Upstream Data Rate : 512000 under operational config.

Note:-

If you've got an STB or a Terayon Terajet modem then you can't access that page. And these don't support 10mbit. Hopefully you've got a nice blue NTL:250 modem.

Nikesh · 21-01-2007, 14:35

Go on this: ntl Speed Upgrades it will tell you what speed your on and you can upgrade there too. By the way which modem do you have?

newbie · 21-01-2007, 17:29

Quote:

Originally Posted by SnoopZ

You can check what modem config you have by going to http://192.168.100.1/ login/password both root.

If you're on 10mbit then you will see Maximum Downstream Data Rate : 10240000, Maximum Upstream Data Rate : 512000 under operational config.

Note:-

If you've got an STB or a Terayon Terajet modem then you can't access that page. And these don't support 10mbit. Hopefully you've got a nice blue NTL:250 modem.

I have the downstream/upstream values quoted above & have a blue ntl:250 cm

Locky · 21-01-2007, 17:49

Quote:

Originally Posted by newbie

I have the downstream/upstream values quoted above & have a blue ntl:250 cm

you have 10 meg then, when i upgraded (via the itnernet) it happens instantly !