Channel ReShuffle - Page 2

Richardr · 23-08-2006, 13:52

Quote:

Originally Posted by Chris W

Really can't see this happening on that date- as pointed out by the OP a change in channel numbers would be preceded with a high profile campaign, otherwise there would be lots of confused punters.

Your view is right - there really should be a high profile campaign before this happens, and employees, such as the ones that post on here, should really know in advance what is about to happen.

However, this, as with many things, shows that ntl have still not got their act together with respect to customer service. There will be a lot of confused punters, as there appear to be confused employees, and there will be a load of calls about this.

Why is it that time and again, under different sets of management, ntl manage to engenger such confusion? Acting in this way as well reduced the usefulness of sites like this in preparing, albeit a smallish number, of punters for these events.

Delta Whiskey · 23-08-2006, 14:07

Quote:

Originally Posted by Fireplace

Over on Digital Spy a thread has been started about a reshuffle of all the channels happening on September 6th - Link - http://forum.digitalspy.co.uk/board/...d.php?t=452045

Surely this is a wind up, you would think they would have had a high profile campaign to let people know this well in advance, the call centres would go into meltdown if they did this unannounced.

No wind-up. I received a letter from NTL this morning:

Important service announcement.
Changes to channel numbers.

"At NTL, we're always on the lookout for ways to improve our service. So when customers told us our channel numbers were a little strange, we checked it out. And guess what... they were right."

etc etc etc

www.ntlworld.com/newchannelnumbers

DW

quadplay · 23-08-2006, 14:12

Quote:

Originally Posted by Richardr

Your view is right - there really should be a high profile campaign before this happens, and employees, such as the ones that post on here, should really know in advance what is about to happen.

Quote:

Originally Posted by Delta Whiskey

No wind-up. I received a letter from NTL this morning

And so it begins...

Bob · 23-08-2006, 14:16

Welcome back Quadplay - nice to have you back posting with us again

Thanks very much for the confirmation

Delta Whiskey · 23-08-2006, 14:42

Quote:

Originally Posted by quadplay

And so it begins...

Hmm. You're not A Vorlon by any chance are you?

----------
Babylon 5: Season Five

Kosh: And so it begins ....
(Chrysalis, December 2258)

King Of Fools · 23-08-2006, 15:06

Quote:

Originally Posted by monkey2468

Very unlikely to happen soon.

Quote:

Originally Posted by monkey2468

Because I work for ntl.

Quote:

Originally Posted by monkey2468

There is probably just a couple of channels moving.

quadplay · 23-08-2006, 15:20

All staff will be briefed soon. Even monkies.

Delta Whiskey · 23-08-2006, 15:47

Quote:

Originally Posted by quadplay

All staff will be briefed soon. Even monkies.

The letter I recieved was signed by Steve Stewart, MD Customer Care.
Perhaps some poor soul on the NTL front line should suggest to him that it
would be a good idea to tell THE STAFF about such major changes FIRST.

I've worked in retail all my life, there is nothing worse than the customer being told things before
the staff have been informed and trained. It makes you look and feel a prat.

DW

Tristan · 23-08-2006, 16:28

At bloody last!

monkey2468 · 23-08-2006, 21:42

Quote:

Originally Posted by King Of Fools

LOL, we will probably get told about 4 hours after everyone runs around asking what the hell is going on!

I hope the call centers have got plenty of people on OT. (or is the over flow now india?

)

tankymike · 24-08-2006, 08:47

when is brombley being changed over?what date?

Mal · 24-08-2006, 10:03

Quote:

Originally Posted by quadplay

There's a PDF with all the new channels numbers here: http://www.ntlworld.com/microsites/t...nelnumbers.PDF

Your channel list should reset to numeric order when the numbers change.

I noticed a channel called premplus 2 on that list. Does anyone know what this is?

jem · 24-08-2006, 10:05

Quote:

when is brombley being changed over?what date?

Apparently it will be during the night of Tuesday 26th and Wednesday 27th September - so exactly one month to wait

Bob · 24-08-2006, 10:39

Prem Plus 2 is for when there are two game sshowing the same weekend. Apparently there is some limitation with the Langley software which requires two separate channels

popper · 24-08-2006, 11:51

Quote:

Originally Posted by quadplay
And so it begins...

Quote:

Originally Posted by Delta Whiskey

Hmm. You're not A Vorlon by any chance are you?

----------
Babylon 5: Season Five

Kosh: And so it begins ....
(Chrysalis, December 2258)

he does now, what needs to be done.

i wish they would make another one or 2 of those, it was the best soap on the box.

hmm, thinking about it , perhaps NTL are Vorlon?. 8)