still on 1 meg ?please help

[jasonjbj]

hi there all

i have a surfboard modem
i still only get 1meg even that it states on bill 1.5 meg
switched it all off at wall and still same speed
trying phoneing ntl but can never get through ,or i get busy please call back
any advice or am i doing something wrong?i thought 4 nov was the last date for upgrades
thanks

[Nikko]

Hi jason

Check your speed Here and paste the results

[jasonjbj]

Fri, 5 Nov 2004 01:06:50 UTC
1st 128K took 1141 ms = 114875 Bytes/sec = approx 956 kbits/sec
2nd 128K took 1125 ms = 116508 Bytes/sec = approx 969 kbits/sec
3rd 128K took 1062 ms = 123420 Bytes/sec = approx 1027 kbits/sec
4th 128K took 1063 ms = 123304 Bytes/sec = approx 1026 kbits/sec

[Nikko]

Yup that looks spot on for 1 Mb - strange as I thought all SACM areas were now upgraded -which area do you live in?

[jasonjbj]

leicester

[jasonjbj]

will try to phone them tomm!yet again !lol!

[Nikko]

You said you had re-booted the modem - have you tried switching everything off, then switching on the modem, then router (if you have one) then finally the PC?

[jasonjbj]

yes unpluged all!pc as well, left off for 30 mins
will phone them tomm and let u know the outcome
i had 1.5 breifly back in aug ,then had a powercut and it all went to 1 meg
and they said i should not have had 1.5 anyway and must wait till the date ,and on postcode checker it was nov,

[Nikko]

best of luck then, keep us informed

[Chris W]

If it is a SACM, PM me the mac address, if it is a STB, PM me the smart card number.

MB

[BBKing]

if it is a STB, PM me the smart card number.

Leicester's SACM only. There shouldn't be any 1Mb STBs left.

[jasonjbj]

monkeybreathe sent u the mac address
any news on it please?
many thanks

[djstevie]

Im the exact same....Im in the Renfrew area and im still only on 1meg...Stated date was Nov...Any news on this area Monkeybreath?

[Chris W]

Originally Posted by djstevie

Im the exact same....Im in the Renfrew area and im still only on 1meg...Stated date was Nov...Any news on this area Monkeybreath?

mac address in a PM please

[Tay]

Originally Posted by monkeybreath

mac address in a PM please

At the risk of jumping on the bandwagon

I have a Pace STB which I have had for ages (Since I had NTL installed a year and a bit ago) I had quite a few problems with it, Period ranging faults etc, NTL eventually (Long story btw) sent a chap out with a Cable modem (Some mention that 1MB was really a bit optomistic on these boxes) anyways, had the cable modem running for a few days and had loads of issues.

I eventually got fed up trying to get techsupp people to sort the problem and decided to swap back the STB for some sort of service. hey presto it has been working for the last 3 months fine. Had one periodic ranging fault and thats it. I presume the spliter might have reduced the signal strenght or something?

Anyways, I still have this configuration and now fear that I have been missed with the recent round of speed upgrades.

Is there a number I can call or perhaps something I can view to see if indeed I am now running at 1.5Mb? (Assuming that I dont need this pace to be upgraded?).

tia

Based in Worthing (BN14) fyi