Best time of day to call tech support

[Racingdick]

BTW Was said in a joking way

[Jason1]

Originally Posted by paulyoung666

good idea unless the guy lives somewhere without adsl coverage or doesnt want to go to aol , why if you dont mind me asking is ntl not a real isp ????????????

Ntl mucked me about so much, cable in street was broke over a year they sent 40 engineers out to find out what was wrong they replaced my stb about 8 times i finally said enough is enough i want all the cables replacing, They then sent a senior tech engineer out to confirm this was need which it was. It then took 7 weeks for a repull and they sent out the dodgy kelly contractors who refused to do it because there was 3 of them & they only get £25 per job by 3 for how ever long it took could have another stb though if I wanted one, their magic cure to all faults I refused they left at this point called c/s to be told i would have to wait another month. In the end i told them to stuff it changed in feb to bt & got sky+ after ntl refunded all i had paid from october 2001 to Febuary 2004 if i dropped court action. I took my complaint to all levels at ntl to no avail including having manAgers from other regions contacting swansea on my behalf imo they didnt know their *rse from their elbow.

[paulyoung666]

Originally Posted by Jason1

Ntl mucked me about so much, cable in street was broke over a year they sent 40 engineers out to find out what was wrong they replaced my stb about 8 times i finally said enough is enough i want all the cables replacing, They then sent a senior tech engineer out to confirm this was need which it was. It then took 7 weeks for a repull and they sent out the dodgy kelly contractors who refused to do it because there was 3 of them & they only get £25 per job by 3 for how ever long it took could have another stb though if I wanted one, their magic cure to all faults I refused they left at this point called c/s to be told i would have to wait another month. In the end i told them to stuff it changed in feb to bt & got sky+ after ntl refunded all i had paid from october 2001 to Febuary 2004 if i dropped court action. I took my complaint to all levels at ntl to no avail including having manAgers from other regions contacting swansea on my behalf imo they didnt know their *rse from their elbow.

ok , so you had a bad do by them

dont mean the rest of the country will

[Reddevil63]

Originally Posted by monkeybreath

You will receive a callback from your local faults office to arrange the appointment regardless of what time you speak to technical support.

I disagree on my part.

Twice TS said the faults dept would ring me for an appointment and got no call from them which is bad, very bad!!

Ended up with TS putting me straight thru to the faults dept.....that worked!