Best time of day to call tech support
 

I'm getting pretty fed up with the half hour waits to get through to a tech support advisor. Unfortunately I don't get home until gone 6pm. All I want to do is book an engineer to sort out my bad upstream power problem. Does anyone know if they are less busy during the morning?

Re: Best time of day to call tech support
 

They are open until midnight.... what time do you go to bed...? Later in the evening (after 9:30) is often quieter

Re: Best time of day to call tech support
 

I could try calling later, but would they be able to book a technician that late? I don't want them to say "We'll get technician to call you back tomorrow to arrange a time" because they never do!

Re: Best time of day to call tech support
 

You will receive a callback from your local faults office to arrange the appointment regardless of what time you speak to technical support.

Re: Best time of day to call tech support
 

Well they said that 2 weeks ago, then last week as well... oh well. I'll try calling again tonight. :\

Re: Best time of day to call tech support
 

Really? The last few times ive called im sure it said they closed at 10pm might have even been 8pm, im not sure, also said they are not open on Sundays either.

Re: Best time of day to call tech support
 

yep really.... i am there until midnight sometimes... ;) ;)

Re: Best time of day to call tech support
 

Customer Service is earlier, BB tech is midnight, but you need to dial the BB number (i don't know it) not the (0800 052 2000) number, unless the latest VRU / routing upgrade that seems to have occured there has fixed this.

I also find the times people are travelling work well 8-9 am 4:30-6:30 as people are in cars not on the phone.

Re: Best time of day to call tech support
 

get a real isp with 24 hour tech support

Re: Best time of day to call tech support
 

like??????????????

Re: Best time of day to call tech support
 

good idea unless the guy lives somewhere without adsl coverage or doesnt want to go to aol :disturbd: , why if you dont mind me asking is ntl not a real isp ????????????

Re: Best time of day to call tech support
 

Definition of ISP- Internet Service Provider

ntl provide an internet service, therefore they are a "real isp" :rolleyes:

Re: Best time of day to call tech support
 

Why would most "normal" people need technical support? Most Normal people sleep at night or there working night shifts...

Re: Best time of day to call tech support
 

I find 9:00:01 am to be a good time to ring CS :)

Re: Best time of day to call tech support
 

:clap: pity there no award for the most numptiest comments.. :dozey: