Trouble topping up with O2

[MadGamer]

right switched over to O2, recently but lost my E Top Up Card. Bought a new one today and entered the required info into a TXT MSG, but the card didnt have the number to send it to. I have tried the o2 website for contact numbers but cant find the right one.

Any help welcome.

[jellybaby]

is this the page you are after?

[Chimaera]

Have you tried ringing Customer Services - listed on your phone? On mine it's 4444 - could always give that a go.

[MadGamer]

Originally Posted by jellybaby

is this the page you are after?

I forgot to tell you this in my original post:

Originally Posted by o2

We need to reference you mobile number, for instructions on how to reset this please refer to your phones manual.

Trouble is ive lost the manual and i dont know how to reset the service to register the new card.

[Chimaera]

Which phone have you got Wayne?

[MadGamer]

Originally Posted by Chimaera

Which phone have you got Wayne?

Nokia 3310

[Paul K]

Why are you entering information into a text message? When I last got an O2 top up card you got the oppurtunity to use it as an E-Top up card after you had used it to top up your phone as normal. You don't throw them in the bin anymore.
By the way the card I got with my SIM pack says to ring 248 from your phone for more info on E-Top ups

[MadGamer]

Originally Posted by Paul

Why are you entering information into a text message? When I last got an O2 top up card you got the oppurtunity to use it as an E-Top up card after you had used it to top up your phone as normal. You don't throw them in the bin anymore.

I didnt throw the original away i have lost it but i now cant find it.

[Paul K]

Originally Posted by Wayne A

I didnt throw the original away i have lost it but i now cant find it.

Doesn't matter either way, the number in my post is on the back of my O2 PAYG top up card, you can just go out and buy a top up voucher from the shops that you can then re-use or you can register a new card against your phone. You can have multiple top up cards linked to your account without any problems.

[Richard M]

It's not actually a voucher you're buying, it's a swipe card (e-top up) that you are getting for free then putting £10 or whatever onto.
When it's then linked to the phone by phoning CS etc, the credit automatically goes onto the phone and then you use it in future as usual.

[MadGamer]

Originally Posted by Paul

Doesn't matter either way, the number in my post is on the back of my O2 PAYG top up card, you can just go out and buy a top up voucher from the shops that you can then re-use or you can register a new card against your phone. You can have multiple top up cards linked to your account without any problems.

When i call 248 from my phone, i get the error indicated in post 4

EDIT: Just phoned CS and theyre not there.

[Paul K]

Originally Posted by Richard M

It's not actually a voucher you're buying, it's a swipe card (e-top up) that you are getting for free then putting £10 or whatever onto.
When it's then linked to the phone by phoning CS etc, the credit automatically goes onto the phone and then you use it in future as usual.

Exactly, I recently bought a top up card from a shop (£10 top up voucher) and you could keep it and then use it as a E-top up card without having to ring CS up as it would be registered against your phone by the fact that you used it as a standard top up card. All I did was use the top up number on my mobile to use it and then it was registered to use as an E-top up card.

[swoop101]

Why don't you top-up online?

[MadGamer]

Originally Posted by swoop101

Why don't you top-up online?

Got to wait 48hrs for them to send me my login details because i forgot them.

[paulyoung666]

aaaaaaaaaaaaaaagggggggggggggggghhhhhhhhhhhhhhhhhhh hhhhhhh you dont make owt easy do you



cant you just buy a £10 top up card and make done with it