Trouble topping up with O2
 

right switched over to O2, recently but lost my E Top Up Card. Bought a new one today and entered the required info into a TXT MSG, but the card didnt have the number to send it to. I have tried the o2 website for contact numbers but cant find the right one.

Any help welcome.

Re: Trouble topping up with O2
 

is this the page you are after?

Re: Trouble topping up with O2
 

Have you tried ringing Customer Services - listed on your phone? On mine it's 4444 - could always give that a go.

Re: Trouble topping up with O2
 

I forgot to tell you this in my original post:

Trouble is ive lost the manual and i dont know how to reset the service to register the new card.

Re: Trouble topping up with O2
 

Which phone have you got Wayne?

Re: Trouble topping up with O2
 

Nokia 3310

Re: Trouble topping up with O2
 

Why are you entering information into a text message? When I last got an O2 top up card you got the oppurtunity to use it as an E-Top up card after you had used it to top up your phone as normal. You don't throw them in the bin anymore.
By the way the card I got with my SIM pack says to ring 248 from your phone for more info on E-Top ups ;)

Re: Trouble topping up with O2
 

I didnt throw the original away i have lost it but i now cant find it.

Re: Trouble topping up with O2
 

Doesn't matter either way, the number in my post is on the back of my O2 PAYG top up card, you can just go out and buy a top up voucher from the shops that you can then re-use or you can register a new card against your phone. You can have multiple top up cards linked to your account without any problems.

Re: Trouble topping up with O2
 

It's not actually a voucher you're buying, it's a swipe card (e-top up) that you are getting for free then putting £10 or whatever onto.
When it's then linked to the phone by phoning CS etc, the credit automatically goes onto the phone and then you use it in future as usual.

Re: Trouble topping up with O2
 

When i call 248 from my phone, i get the error indicated in post 4

EDIT: Just phoned CS and theyre not there.

Re: Trouble topping up with O2
 

Exactly, I recently bought a top up card from a shop (£10 top up voucher) and you could keep it and then use it as a E-top up card without having to ring CS up as it would be registered against your phone by the fact that you used it as a standard top up card. All I did was use the top up number on my mobile to use it and then it was registered to use as an E-top up card.

Re: Trouble topping up with O2
 

Why don't you top-up online?

Re: Trouble topping up with O2
 

Got to wait 48hrs for them to send me my login details because i forgot them.

Re: Trouble topping up with O2
 

aaaaaaaaaaaaaaagggggggggggggggghhhhhhhhhhhhhhhhhhh hhhhhhh you dont make owt easy do you :erm: :erm:



cant you just buy a £10 top up card and make done with it :D :D :D :D