1Mbit price reduction

[Neil]

Originally Posted by Mark B

ntl do not seek to be the cheapest on the market, they seek to be the best value. I genuinely believe in most areas they achieve that.

Can you explain why you believe that to be the case Mark?

[etccarmageddon]

Originally Posted by Mark B

ntl do not seek to be the cheapest on the market, they seek to be the best value. I genuinely believe in most areas they achieve that.

I dont understand your point here - they dont seek to be the cheapest but offer better value. surely the best value is where a comparable product is the cheapest.

Originally Posted by etccarmageddon

I dont understand your point here - they dont seek to be the cheapest but offer better value. surely the best value is where a comparable product is the cheapest.

No, best value is the best overall service. And good service is more than bandwidth and cap levels - it includes other things such as quality of customer support, level of uptime, absolutely everything. I'm not making any statement about whether NTL achieves on these points, just that they should be considered if you want to get a good idea of who is best value for money overall.

[scrotnig]

Originally Posted by Neil

Can you explain why you believe that to be the case Mark?

In which area of the service?

For cable TV the packs are cheaper than Sky with a lot less hassle.

For telephone call charges are still generally cheaper than BT, and so are many of the call charges.

For broadband, I've seen too many problems with ADSL companies to even go near it. Too many people involved in the relationship...BT Networks, BT wholesale, and then the actual retailer. Strict caps now coming in...look at Wanadoo for instance. Poor customer service...look at Tiscali for instance. I work heavily with ntl broadband, and certainly in my region there's no better product, either for quality or support. Just ask Bill C!

Now, I'm not an ntl evangelist. The above is based on my own experience. Some people do not get that experience, they get something much poorer. Part of my job involves sorting out such things...ask Bill C again!. Then again, some other regions have poorer networks and there seem to be problems.

So, based on my own experience...and I've been an ntl (and its predecessors) customer for many years longer than I've worked for them....I consider it to be good value overall. Others will differ, based on their own personal experience, and their view is equally valid.

[madcap]

I love my NTL BB and I've had it a long time, on the whole its very reliable much more so than I remember my old dial-up days being. 38 quid for 1.5Mb is I feel fair if the price does drop even better, plus I get a nice new Samsung box too

[IanGuy]

I really wouldn't move to ADSL, this is due mainly due to NTL being quite easy to come in to contact with and alot of people use them. I think that NTL are not stupid and will realise as they have done that recently speeds have gone up and some prices have dropped. Once the speed increases are done I think they won't have to really change any prices further. 1.5mb for £38 a month really isn't that bad, remember £50 for 1mb? That's what I call overpriced. Not many people use the 1mb service, the increase in speed and cost then backs up NTL's point of the 1mb service, to be used by people who love their net connection, otherwise what's wrong with 600k/750k for £24.99? That i think is the best value on the net along with 150k when it is 300k for 17.99. Just think of all those sad people on tiscali etc who haven't heard anything of changes of service. They offer a 256k service for £17.99 but is it really reliable? I don't think so, exchanges seem very overloaded and you just never get true 256k.

I just wish people would leave NTL alone sometimes, they know they are overpriced, and they will do what they think is right to compete with ADSL, note it is ADSL they are competing with! Not telewest! So stop saying that telewest have completed the speed increases etc... there are still people on telewest using 1mb when others have been upgraded due to telewest not changing the STBs! NTL is making sure EVERYONE gets the benefit of the changes and is trying it's best.

[Nemesis]

Originally Posted by IanGuy

I just wish people would leave NTL alone sometimes, they know they are overpriced, and they will do what they think is right to compete with ADSL, note it is ADSL they are competing with! Not telewest! So stop saying that telewest have completed the speed increases etc... there are still people on telewest using 1mb when others have been upgraded due to telewest not changing the STBs! NTL is making sure EVERYONE gets the benefit of the changes and is trying it's best.

Repped accordingly

[city-boy]

Almost reminds me of the stupid days when I got my NTL(ex C&W) phone line disconnected to move to BT to get unmetered NTL dial-up on my BT line. I couldn't have it on my NTL one despite the companies C&W and NTL being merged for ages.

LOL

[city-boy]

Or the time I downgraded my 1MB broaadband for a month to upgrade it the next one to get it for £34.99 instead of £49.99 LOL

[Chrysalis]

I welcome the reduction but quite frankly it just shows ntl messed up in the first place with the price rise, and anyone using the argument its a free upgrade so superb value for money isn't 100% right. We pay for the traffic and when the speed is raised the cap will remain the same meaning we still get the same traffic allotment. That is why when it was raised to 37.99 I decided to pay 24.99 for 1 gig/day traffic instead of 37.99 for 1 gig/day traffic. I also fail to see the arguments where ntl tv is cheaper then sky. ntl maybe catering for all broadband users but they not for tv subscribers (years on i still have no digital service).

If it drops back to 34.99 or lower I will pay for it, or if they keep at 37.99 and raise cap I will reupgrade, either will do.

[city-boy]

NTL have no competative advantage in any area any more. They used to, and be cheaper too. Watch the churn go though the roof!

All I'm saying is 6p connection charge on phone calls.
£ 15 for a second set-top box
1MB broadband which is now the most expensive one I can find.
Less channels than sky.
Poor Interactive content compared to Sky
No Dolby Digtial
No PVR Sky+ style box
Non-DD charge becuase they can't sort out my DD

Considering NTL always had the potential to wipe the floor with Sky, they never did it! Video On Demand! Ability to have faster broadband speeds than ADSL. Wifi built on top of their broadband network. High Definition! Broadband utilisation in Interactive content such as Big Brother.

[Derek]

Originally Posted by city-boy

All I'm saying is 6p connection charge on phone calls.

5p connection charge

Originally Posted by city-boy

1MB broadband which is now the most expensive one I can find.

Does this take into account all the other ADSL broadband charges are +£10.50 BT line rental?

Originally Posted by city-boy

Non-DD charge becuase they can't sort out my DD

Sky / BT etc also have non-DD charges.

[Shaun]

Originally Posted by dezzo

5p connection charge.

Woohoo, I pay 0.5p for my calls, with 1p connection, Ntl just can't compete.

Does this take into account all the other ADSL broadband charges are +£10.50 BT line rental?.

What? 99% of people have a phone, whether they take it from Ntl or BT it'll cost them £10.50+ :confused

Sky / BT etc also have non-DD charges.

Granted, but they don't seem to mess up DD as often, leading to customers not trusting them to get it right.

Originally Posted by etccarmageddon

so if the price does come down to £30 a month - will there be a mass take up of the 1mb service now?

Not for me, they can pi34 off! they had their chance and they blew it.
As normal, good old NTL being reactive instead of proactive.
As for the speed increase, someone send me a pm when it comes about, the way things are going everyone else will be on 5 meg !

Originally Posted by Mark B

It was not overpriced.

It potentially could be seen as that after the BT 1mb change, but even then remember that ntl's will be 1.5mb.

BT dropped the price, ntl upped the speed.

And this was done in response to telewest, reactive again !