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Am in Waterloo area and had my STB swapped out yesterday by an NTL engineer. All seemed well although he was surprised it was working as the were problems/upgrades going on that day. After a while it froze and complained about smart cards, then cycled the power and it did a firmware update which worked for a while. I now have loads of errors ranging err3 which i believe is NVRAM, or just - - - - and then no picture. I have STB menus jsut no chan info or EPG. The log saysRange broadcast fail. I have a engineer comming on Tuesday. Can anyone shed some light?
Services: Virginmedia Phone, 20M Cable modem, SKY+ digital
Posts: 324
Re: Cable is on the blink!
Looks like NTL have broken their contract to provide you with cable TV. Now is the time to get out if you wish, or at least ask them how they are going to compensate you for the lack of cable TV etc. BTW my elecy board will give me money is the elecy is off or a period of time.
Looks like NTL have broken their contract to provide you with cable TV. Now is the time to get out if you wish, or at least ask them how they are going to compensate you for the lack of cable TV etc. BTW my elecy board will give me money is the elecy is off or a period of time.
Helpful
It sounds like there is little you can do until the engineer visits.
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Cable is on the blink!
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