Cable Forum - Cable is on the blink!

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druidvideo

23-05-2004 11:58

Cable is on the blink!

Am in Waterloo area and had my STB swapped out yesterday by an NTL engineer. All seemed well although he was surprised it was working as the were problems/upgrades going on that day. After a while it froze and complained about smart cards, then cycled the power and it did a firmware update which worked for a while. I now have loads of errors ranging err3 which i believe is NVRAM, or just - - - - and then no picture. I have STB menus jsut no chan info or EPG. The log saysRange broadcast fail. I have a engineer comming on Tuesday. Can anyone shed some light?

Cheers

druidvideo

23-05-2004 11:58

Re: Cable is on the blink!

Forgot ... I am B1.5 (exc&w) CR1

zaax	23-05-2004 12:05

Re: Cable is on the blink!

Looks like NTL have broken their contract to provide you with cable TV. Now is the time to get out if you wish, or at least ask them how they are going to compensate you for the lack of cable TV etc. BTW my elecy board will give me money is the elecy is off or a period of time.

quadplay

23-05-2004 14:16

Re: Cable is on the blink!

No they haven't.

From Residential Direct & Indirect Access Telephone, Internet, Television & Interactive Services Terms & Conditions

Quote:

10.1 We cannot guarantee that the Services will be fault free. If a fault occurs You should notify Us by contacting our customer management centre.

Paul	23-05-2004 14:43

Re: Cable is on the blink!

Quote:

Originally Posted by zaax

Helpful :rolleyes:

It sounds like there is little you can do until the engineer visits.

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