Can't get on PPV to work.

Comfortably Num · 07-05-2004, 18:09

Since the new update in Colchester when I try to get on demand to list movies about to start nothing happens. I thought it was a problem with my remote so I ordered a new one that arrived finally today. It is one of the new versions but still have the same problem? I turned the cable off for 30 mins but that hasnt worked. My box is a PACE DI400 1NC if that helps??

Thanks in advance

07-05-2004, 18:14

In what way does it fail to work?

If you press page up page down blue, and then more twice, what does it show for your connection status?

Charlie_Bubble · 07-05-2004, 18:17

Press the 'help' button on the bottom right of the remote and see what the connection status is in the bottom right of the screen. If it's anything but 5 I think that's probably your problem.

07-05-2004, 18:19

Quote:

Originally Posted by Charlie_Bubble

Press the 'help' button on the bottom right of the remote and see what the connection status is in the bottom right of the screen. If it's anything but 5 I think that's probably your problem.

For CR3 this no longer shows the connection status, its available with the instructions above.

Charlie_Bubble · 07-05-2004, 18:20

Any reason why they changed it? Seems simpler the old way.

Comfortably Num · 07-05-2004, 18:29

It shows the menu but will not move onto the next selection ie movie's about to start ,a-z movies etc.This is the info I get when pressing up/down/blue

[img]Download Failed (1)[/img]

Hope this helps

Charlie_Bubble · 07-05-2004, 18:30

Urgh, prefer the purple to that blue!

monkey2468 · 07-05-2004, 21:34

Quote:

Originally Posted by Comfortably Num

It shows the menu but will not move onto the next selection ie movie's about to start ,a-z movies etc.This is the info I get when pressing up/down/blue

Hope this helps

Its on network status page 3, select more....

Comfortably Num · 08-05-2004, 09:22

Conn status 5 -Connected. Any other ideas?

spiderplant · 09-05-2004, 11:35

Quote:

Originally Posted by Comfortably Num

Conn status 5 -Connected. Any other ideas?

Well there's nothing wrong with your return path connection.

Where exactly does it get stuck? Maybe a screenshot of the stuck screen would help.

When it has got stuck, how do you get out of it?

Have you tried powering the STB off & on?

Comfortably Num · 09-05-2004, 14:54

When I say stuck I mean that nothing happens. It's not locking and I can quit back to guide / browse etc. It just will not show the next menu. I have been through all options making sure I haven't locked the channels etc. but to no avail

Never had a problem before CR3 so either my box hasn't updated it properly or I have a gremlin hiding under my telly

Time to move to Sky I think

Bonzo · 09-05-2004, 18:16

I've not had this but it seems to take longer on that page sometimes than other times, just like the purple one did if you tried it soon after restarting it by doing mains power off/on. Perhaps LCR3 is really "Gathering data" but doesn't tell you?

What happens if you go to that main menu and leave it be for a minute or two on there, and only then try moving on to the next menu???

spiderplant · 10-05-2004, 10:07

Quote:

Originally Posted by Comfortably Num

When I say stuck I mean that nothing happens.

Does the "Please wait" box pop up before it gets stuck?

And I'll repeat: Have you tried powering the STB off and on?

Comfortably Num · 10-05-2004, 17:41

Powered it of for 30 minutes -no change. Don't even get the please wait message

I'm going to phone CS and get an engineer to coe and sort it or replace the box.