Can't get on PPV to work.
 

Since the new update in Colchester when I try to get on demand to list movies about to start nothing happens. I thought it was a problem with my remote so I ordered a new one that arrived finally today. It is one of the new versions but still have the same problem? I turned the cable off for 30 mins but that hasnt worked. My box is a PACE DI400 1NC if that helps??

Thanks in advance

Re: Can't get on PPV to work.
 

In what way does it fail to work?

If you press page up page down blue, and then more twice, what does it show for your connection status?

Re: Can't get on PPV to work.
 

Press the 'help' button on the bottom right of the remote and see what the connection status is in the bottom right of the screen. If it's anything but 5 I think that's probably your problem.

Re: Can't get on PPV to work.
 

For CR3 this no longer shows the connection status, its available with the instructions above.

Re: Can't get on PPV to work.
 

Any reason why they changed it? Seems simpler the old way.

Re: Can't get on PPV to work.
 

It shows the menu but will not move onto the next selection ie movie's about to start ,a-z movies etc.This is the info I get when pressing up/down/blue

[img]Download Failed (1)[/img]

Hope this helps

Re: Can't get on PPV to work.
 

Urgh, prefer the purple to that blue!

Re: Can't get on PPV to work.
 

Its on network status page 3, select more....

Re: Can't get on PPV to work.
 

Conn status 5 -Connected. Any other ideas?

Re: Can't get on PPV to work.
 

Well there's nothing wrong with your return path connection.

Where exactly does it get stuck? Maybe a screenshot of the stuck screen would help.

When it has got stuck, how do you get out of it?

Have you tried powering the STB off & on?

Re: Can't get on PPV to work.
 

When I say stuck I mean that nothing happens. It's not locking and I can quit back to guide / browse etc. It just will not show the next menu. I have been through all options making sure I haven't locked the channels etc. but to no avail :( Never had a problem before CR3 so either my box hasn't updated it properly or I have a gremlin hiding under my telly :(

Time to move to Sky I think

Re: Can't get on PPV to work.
 

I've not had this but it seems to take longer on that page sometimes than other times, just like the purple one did if you tried it soon after restarting it by doing mains power off/on. Perhaps LCR3 is really "Gathering data" but doesn't tell you?

What happens if you go to that main menu and leave it be for a minute or two on there, and only then try moving on to the next menu???

Re: Can't get on PPV to work.
 

Does the "Please wait" box pop up before it gets stuck?

And I'll repeat: Have you tried powering the STB off and on?

Re: Can't get on PPV to work.
 

Powered it of for 30 minutes -no change. Don't even get the please wait message :( I'm going to phone CS and get an engineer to coe and sort it or replace the box.