why people use ntl

[breakerfall]

One reason people still use NTL:

They joined when it was CWC (Cable n' Wireless) and they payed £9.98 for Cable television and that included the phone line rental. Unfortunately, NTL bought them out and prices continue to rise and rise and rise. The reason for sticking around? Hassle of getting rid and going back to BT. That or sheer lazyness

[scrotnig]

I use ntl because it works.
At present there is no reason to change.

I am currently due to be made redundant at the end of the year, and if that actually happens and I don't get redeployed, I will change then, but only on principal, nothing to do with whether it works or not.

Not everyone has problems...many customers are wholly satisfied with what they get from ntl.

[akridine]

Originally Posted by xathras

What gets me why do people actually use ntl, if there is so much customer dissatisfaction then surely all customers will be switching to alternatives

Have I missed something?

I use NTL because of their HFC network. BT wont last long before their network goes TU. NTL will allways be around, they may have a poor customer experience but their not likley to go anywhere coz their the only ISP that knows how to administer the HFC network

Simple

My services work and therefor i have no need to change and i get 1 bill for all.

"yes i work for them but thats not the reason i have there services"

[Derek]

The reason most people use Ntl is that the vast majority of customers are happy with the service and see no reasons to change.

[ian@huth]

Originally Posted by dezzo

The reason most people use Ntl is that the vast majority of customers are happy with the service and see no reasons to change.

Where I live the majority of people have NTL because of the £9.99 offer of TV, telephone and free internet that was made when they were moving in together with free installation.

A lot have stayed with NTL because they couldn't be bothered to change even with current day prices.

I have noticed over the past year that most of the houses with a NTL box on the wall now have a Sky dish as well.

[DbzDP]

I got NTL just over a year ago, back then I didn't have any other choice as NTL was the only Cable or Broadband where I live, after the 12month contract ended, I was thinking of moving to PLusNET or Pipex, but I do not wanna pay for another modem, and the subscribtion of my line to DSL. I save about £75 is I stayed with NTL so i thought what the hell.