Billing Info Required

Some info required please
Iâ₠¬ÃƒÆ’¢â€žÂ¢ve Just got my phone bill on the bottom of the bill I noticed TOTAL NON ITEMISED CALLS what dose that exactly mean it seems strange to me
147 calls
Duration 122h 19m Ive not bean on the phone that long
Also I never used to get charged for itemized billing till now £1.00 when I signed up itemized billing was free
Any help appreciated

It means what it says - you have made 147 calls which will not be individually itemised on the bill - and in total they lasted for just over 122 Hours.

Itemised billing has been chargeable for about 2 years as far as I know.

Thats what i thought but ive not made 147 calls and Definitely not spent 122 hours on the phone and why do i get billed for them one month but not the next ?

[Graham F]

Do u have pay as u go dial up internet?

[Alanmelon]

Do you use dial up for your Internet access? Could it be that?

EDIT - Doh!

I have as an emergency but i use ntl dial up £10 month all the time il have to phone c/s

[Alanmelon]

But even if they're 'free' calls to a subscribed service, would they still not show up on your bill? Incidentally, what was the total cost of these unlisted items? If particularly low, then I would guess it's your dial up (0800?) number.

[Marge]

Free calls are not shown on the bill as they could cover calls such as calls to Childline etc.

[paulyoung666]

dialler anyone ????????????????

Originally Posted by tridens

Some info required please
Iâ₠¬ÃƒÆ’¢â€žÂ¢ve Just got my phone bill on the bottom of the bill I noticed TOTAL NON ITEMISED CALLS what dose that exactly mean it seems strange to me
147 calls
Duration 122h 19m Ive not bean on the phone that long
Also I never used to get charged for itemized billing till now £1.00 when I signed up itemized billing was free
Any help appreciated

I feel the same sometimes, I paid for the itemised bill, I dont get an itemised Bill NTL seem to think its still OK to say "oh yeah and heres some calls we couldnt be arsed to itemise, but hey it only costs you £18 (more than the rest of my bill) I'm sure you will accept our word for it and not need to see the numbers to check"


As for the 0800 numbers, I dont know if NTL dont print them out I am sure they do. I see loads of stuff under the NG headers meaning local rates etc.

[Hell Fighter]

NG1/NG3 (0845/0870) numbers are printed on the bill, however you'll never see an 0800 freefone number listed.

Originally Posted by tridens

Thats what i thought but ive not made 147 calls and Definitely not spent 122 hours on the phone and why do i get billed for them one month but not the next ?

Well it looks like someone has made 147 calls - is your pc connected to the phoneline ?

If you speak to CS they may be able to tell you what the calls are, I'm not sure if they have access to a list even when they are not itemised on the bill you receive.

[paulyoung666]

@ tridens , have you got sky digi ?????????????

Not had time to phone c/s today first thing monday
yes my sky digi box is connected to phone line could that be dialing out/??

[paulyoung666]

Originally Posted by tridens

Not had time to phone c/s today first thing monday
yes my sky digi box is connected to phone line could that be dialing out/??

i dont suppose any little ppl could have been playing games on the sky box could they