all TV channels gone(wirral)

[and®ew]

hi guys. sunday 21st march 2004.
----------------------------------

since 6am all my channels have gone apart from 1-5.

the message I receive Is " you are not subscribed to this channel "

I have all tv channel packs (well i pay for them lol)

I'm on the digital service (ch63) Wirral northwest

my broadband Is working fine through my set top box.


ps- for £67 a month I'd like NTL to be open sundays lol.

bad weather maybe ??

[paulyoung666]

sorry to ask , but is your billing upto date , just seems weird that you should be getting 1-5 and bb, do you pay for your bb seperately or is it all part of the same bill ??????????????

[and®ew]

Originally Posted by paulyoung666

sorry to ask , but is your billing upto date , just seems weird that you should be getting 1-5 and bb, do you pay for your bb seperately or is it all part of the same bill ??????????????

hi paul. yup all billing up to date and my next DD out the bank isnt until this tuesday 23rd.

all services are paid together inclu- broadband..

[and®ew]

oh by the way surely there is a tech fault number on sundays ?

[paulyoung666]

Originally Posted by and®ew

oh by the way surely there is a tech fault number on sundays ?

only for bb and emergency telephone fault calls as far as i know , i suppose you have tried rebooting the box have you ??????????

[and®ew]

Originally Posted by paulyoung666

only for bb and emergency telephone fault calls as far as i know , i suppose you have tried rebooting the box have you ??????????

yup.

oh well guess I will have to wait until tommorow

[paulyoung666]

sorry to say , it looks as though you are stuffed

[dragon]

Originally Posted by and®ew

yup.

oh well guess I will have to wait until tommorow

i hope ntl are going to give you a discount on your bill for services not recieved

[paulyoung666]

Originally Posted by dragon

i hope ntl are going to give you a discount on your bill for services not recieved

that would be something to ask for i suppose , doubt the compo would be much though

[ntlrocks]

Try taking out the smart card and blowing on it gently...then put it back in

If that fails, turn off at the plug, and hold the down arrow on the box, then while holding it, plug the box back in ...KEEP the button held until all your services come on

[Bob]

We lost all our channels last night during the results of Test the Nation

[and®ew]

Originally Posted by ntlrocks

Try taking out the smart card and blowing on it gently...then put it back in

If that fails, turn off at the plug, and hold the down arrow on the box, then while holding it, plug the box back in ...KEEP the button held until all your services come on

------------------------------------

thanks tried them tips but no luck

ps - to bob. does your tv say "your not subscribed to this channel" ?

[Bob]

Originally Posted by and®ew

------------------------------------
ps - to bob. does your tv say "your not subscribed to this channel" ?

No I just get the blank screen

[and®ew]

Originally Posted by and®ew

hi paul. yup all billing up to date and my next DD out the bank isnt until this tuesday 23rd.

all services are paid together inclu- broadband..

UPDATE :

phonned CS this morning (monday) and they did their little thing at their end and all me channles are back.