all TV channels gone(wirral)
 

hi guys. sunday 21st march 2004.
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since 6am all my channels have gone apart from 1-5.

the message I receive Is " you are not subscribed to this channel "

I have all tv channel packs (well i pay for them lol)

I'm on the digital service (ch63) Wirral northwest

my broadband Is working fine through my set top box.


ps- for £67 a month I'd like NTL to be open sundays lol.

bad weather maybe ??

Re: all TV channels gone(wirral)
 

sorry to ask , but is your billing upto date , just seems weird that you should be getting 1-5 and bb, do you pay for your bb seperately or is it all part of the same bill ?????????????? :)

Re: all TV channels gone(wirral)
 

hi paul. yup all billing up to date and my next DD out the bank isnt until this tuesday 23rd.

all services are paid together inclu- broadband..

Re: all TV channels gone(wirral)
 

oh by the way surely there is a tech fault number on sundays ?

Re: all TV channels gone(wirral)
 

only for bb and emergency telephone fault calls as far as i know :( , i suppose you have tried rebooting the box have you ??????????

Re: all TV channels gone(wirral)
 

yup.

oh well guess I will have to wait until tommorow

Re: all TV channels gone(wirral)
 

sorry to say , it looks as though you are stuffed :(

Re: all TV channels gone(wirral)
 

i hope ntl are going to give you a discount on your bill for services not recieved

Re: all TV channels gone(wirral)
 

that would be something to ask for i suppose , doubt the compo would be much though :(

Re: all TV channels gone(wirral)
 

Try taking out the smart card and blowing on it gently...then put it back in

If that fails, turn off at the plug, and hold the down arrow on the box, then while holding it, plug the box back in ...KEEP the button held until all your services come on

Re: all TV channels gone(wirral)
 

We lost all our channels last night during the results of Test the Nation :)

Re: all TV channels gone(wirral)
 

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thanks tried them tips but no luck :(

ps - to bob. does your tv say "your not subscribed to this channel" ?

Re: all TV channels gone(wirral)
 

No I just get the blank screen :(

Re: all TV channels gone(wirral)
 

UPDATE :

phonned CS this morning (monday) and they did their little thing at their end and all me channles are back.

:)