Loss of service in Andover

rince · 06-03-2004, 21:58

Hi there,

We have lost our digital tv service, but analogue and FM feeds are OK. After a few minutes the box reported loss of service and suggested the ususal power-off/on, but is now stuck on TUNE.

Is there summat up in general at the mo, or has our STB finally given up after 4 years.

06-03-2004, 21:58

What were you watching?

rince · 06-03-2004, 22:00

We were watching BBC THREE when it went off, thought it might just have been the one channel but looked around a few and found them all blank.

Now and next appeared fine, but guide was just gathering data

06-03-2004, 22:04

Quote:

Originally Posted by rince

We were watching BBC THREE when it went off, thought it might just have been the one channel but looked around a few and found them all blank.

Now and next appeared fine, but guide was just gathering data

My colleagues at the DMC report all looks OK when they remotely look at pictures on a STB at the Andover headend. I'd suggest rebooting holding the down arrow ON THE FRONT OF THE BOX as this can help. Otherwise it looks like a local issue or your box.

rince · 06-03-2004, 22:08

No luck, It displayed NTL on the front panel and the splash screen on the tv, and eventually reported error 1014

06-03-2004, 22:11

Quote:

Originally Posted by rince

No luck, It displayed NTL on the front panel and the splash screen on the tv, and eventually reported error 1014

Unless anyone else in Andover is affected then I would think its your own STB.

Unfortunate as the call centres arent open until Monday now. Sorry mate.

rince · 06-03-2004, 22:14

Oh well, we have had a good run. We haven't had a problem with the box since we had it, which going by some of the posts you see on this forum is pretty good going.

Thanks for your prompt and speedy help.

rince · 08-03-2004, 13:36

Spoke to CS this morning, went through all the power-off/on routines again, no joy, so a tech is visiting sometime tomorrow.

Oh well, no Enterprise for me tonight then.

magpie · 08-03-2004, 14:54

Quote:

Originally Posted by rince

Oh well, no Enterprise for me tonight then.

Tonight's episode is repeated on:

Saturday 13th at 16:00 on Sky One
Sunday 14th at 21:00 on Sky One Mix

Hope that helps!

rince · 08-03-2004, 15:52

I knew it was on Sky mix on sunday, forgot all about it being on sky one on saturday aswell.

Just have to persuade "the powers that be" that I should be sitting watching telly on the saturday afternoon instead of installing our new kitchen

rince · 09-03-2004, 11:57

Engineer has been ans installed a brand new phase 3 box complete with bypass, so all is hunkydory again. navigating around it does seem more responsive than the old one.

He said that next month is going to be interesting with the rollout of CR3, especially as there are only three engineers for our franchise to sort out any problems.