Loss of service in Andover
 

Hi there,

We have lost our digital tv service, but analogue and FM feeds are OK. After a few minutes the box reported loss of service and suggested the ususal power-off/on, but is now stuck on TUNE.

Is there summat up in general at the mo, or has our STB finally given up after 4 years.

Re: Loss of service in Andover
 

What were you watching?

Re: Loss of service in Andover
 

We were watching BBC THREE when it went off, thought it might just have been the one channel but looked around a few and found them all blank.

Now and next appeared fine, but guide was just gathering data

Re: Loss of service in Andover
 

My colleagues at the DMC report all looks OK when they remotely look at pictures on a STB at the Andover headend. I'd suggest rebooting holding the down arrow ON THE FRONT OF THE BOX as this can help. Otherwise it looks like a local issue or your box.

Re: Loss of service in Andover
 

No luck, It displayed NTL on the front panel and the splash screen on the tv, and eventually reported error 1014

Re: Loss of service in Andover
 

Unless anyone else in Andover is affected then I would think its your own STB.

Unfortunate as the call centres arent open until Monday now. Sorry mate.

Re: Loss of service in Andover
 

Oh well, we have had a good run. We haven't had a problem with the box since we had it, which going by some of the posts you see on this forum is pretty good going.

Thanks for your prompt and speedy help.

Re: Loss of service in Andover
 

Spoke to CS this morning, went through all the power-off/on routines again, no joy, so a tech is visiting sometime tomorrow.

Oh well, no Enterprise for me tonight then.:(

Re: Loss of service in Andover
 

Tonight's episode is repeated on:

Saturday 13th at 16:00 on Sky One
Sunday 14th at 21:00 on Sky One Mix

Hope that helps! :)

Re: Loss of service in Andover
 

I knew it was on Sky mix on sunday, forgot all about it being on sky one on saturday aswell.

Just have to persuade "the powers that be" that I should be sitting watching telly on the saturday afternoon instead of installing our new kitchen :)

Re: Loss of service in Andover
 

Engineer has been ans installed a brand new phase 3 box complete with bypass, so all is hunkydory again. navigating around it does seem more responsive than the old one.

He said that next month is going to be interesting with the rollout of CR3, especially as there are only three engineers for our franchise to sort out any problems.