why people use ntl

[asdf]

But having a BT landline would mean that yes, I'd be able to have ADSL. But I'd then be paying for a BT landline and ALSO the current NTL landline that I hardly ever use, only for 0800/0845/0870 etc. calls.

Getting rid of the NTL line is pointless as it's included as part of the price of the digital tv package. In which case it would mean going to Sky.

Which in overall would be a massive hassle for a tiny little saving on a service that is currently fine

[th'engineer]

I have just had a offer through the door for sky family pack at £19.50 a month free install. Add the BT line and ADSL together its more expensive than NTL.

Therefore the reason i stay is that at this moment in time its cheaper.

[rodd]

It doesn't alter the fact that ntl's 150k (172k with the added 22k) is the worst value-for-money product at around that price.

For a mere £1 extra (Plus.net at £18.99 against ntl at £17.99) , and one-off-cost £42 modem, you can get ADSL 500k download, 250k upload. The reconnection of a BT telephone line is free.

It's true broadband from Plus.net, almost 3 times (2.9) faster downloading, and 4 times faster uploading than ntl's product, which is not even classed as broadband by Oftel.

Very few will want to keep their ntl telephone landline, when they can get that massive, 3 times and 4 times performance with Plus.net ADSL. For just that better performance value alone, most would consider it worth getting the BT line.

Other BT line advantages are more choices of BB supplier, often cheaper and with better service. More telephone supplier choices, including caller display.

A few may be tied in to a digital ntl package that uses a ntl line, but for the 1,500,000 (roughly) analogue users, that is not a factor. The others will no doubt, consider the massive performance gains of Plus.net between those two products, and all the other gains of having a BT line, and change over.

NTL is just not competitive against the numerous choices of ADSL providers that are now available. You can do far better than ntl, by switching to ADSL (if within range), which is now so simple and hassle-free to do. (There is more on switching in the section - 'Alternatives to ntl').

The competition against ntl is now so very strong, that ntl will continue to fall behind, until they start to become more competitive.

Customers are becoming more aware of how hassle-free that changing suppliers can be, and changing suppliers will become increasingly commonplace, which will add to the competitiveness.

[havana]

At the moment i use NTL as an ISP but due to there poor news servers also pay claranet so i can access there news server thinking of dumping NTL and going back to BT so i can use clara as my ISP newsgroup access then free with them plus would actually save me some money even though there monthly cost for broadband access is higher.
But hanging on just for another month hoping NTL sort out the problems with the news servers but not expecting them to suceed the way its going

[asdf]

rodd, no offense but, you're starting to sound like another ADSL advert that unfortunately this site is becoming rather polluted with.

[ian@huth]

Originally Posted by asdf

rodd, no offense but, you're starting to sound like another ADSL advert that unfortunately this site is becoming rather polluted with.

Do you not think that this is because NTL are slipping behind its competitors? NTL seem to be stuck in limbo with the same packages, speeds and pricing, other than the 128k service which has theoretically got slightly faster and increased in price by over 20%. NTLs competitors are offering faster services and getting cheaper all the time. I would hope that NTL executives are monitoring this and similar sites and are taking heed of these "adverts" and are planning to take action to keep up or beat its competitors. The hundreds of thousand of NTLs loyal customers that they think do not have any problems with the "superior" service that they are getting and think will remain loyal to them no matter what will at some time realise that there is something better and cheaper elsewhere. Wake up NTL.

[threadbare]

Originally Posted by rodd

The competition against ntl is now so very strong, that ntl will continue to fall behind, until they start to become more competitive.

Customers are becoming more aware of how hassle-free that changing suppliers can be, and changing suppliers will become increasingly commonplace, which will add to the competitiveness.

there is only one competitor to ntl broadband and that is bt. ntl dont regard themselves as competing with plus net or any other ISP other than bt. with nearly a million BB customers they must be doing something right. no other BB provider comes close to that figure

[ian@huth]

Originally Posted by threadbare

there is only one competitor to ntl broadband and that is bt. ntl dont regard themselves as competing with plus net or any other ISP other than bt. with nearly a million BB customers they must be doing something right. no other BB provider comes close to that figure

And five years on when plus net and others are offering 10Mb broadband for £20 and NTL still only offer 1Mb for £35 what will you quote then and how many customers will NTL have, if they still exist? Only a foolhardy company would take the attitude that you quote NTL as having.

OK i'm a late comer to this thread I know but in reply to the original post.....

NTL are getting better!

There nuff said.

[threadbare]

Originally Posted by ianathuth

And five years on when plus net and others are offering 10Mb broadband for £20 and NTL still only offer 1Mb for £35 what will you quote then and how many customers will NTL have, if they still exist? Only a foolhardy company would take the attitude that you quote NTL as having.

I am sure they have their reasons for this attitude. the senarios you suggest is unlikely IMHO. however if bt were develop faster BB I am sure they would either pre-empt them or follow suit. it is only low uptake of the 1meg service that prevents them from increasing the speed of their service

[rodd]

Originally Posted by asdf

rodd, no offense but, you're starting to sound like another ADSL advert that unfortunately this site is becoming rather polluted with.

No offence taken asdf.
I have gone on a bit, as I put the fair point, as I see it, of the better deal that can be had with ADSL for many ntl users. Though not for some, such as those that may be tied into a ntl landline linked to another package deal.

I gave an example of the benefits of having a BT landline, when comparing those band options of ntl £17.99 and Plus.net £18.99, if not tied into a ntl package landline.

For me in that position, Plus.net is unquestionably the better value-for-money deal. Not needing a ntl landline for something like a digital TV package (I take analogue), and having a BT line (deactivated) that can be reactivated for free.

There must be hundreds of thousands of customers in that position. I think it is fair to enlighten them of better BB deals, for those in that similar position.

[rodd]

Originally Posted by threadbare

there is only one competitor to ntl broadband and that is bt. ntl dont regard themselves as competing with plus net or any other ISP other than bt. with nearly a million BB customers they must be doing something right. no other BB provider comes close to that figure

NTL do seem to regard BT as being the only competitor. Which is why, at present, there can be found more competitive deals from the smaller companies that ntl do not appear to compete with. I gave one specific better deal for those in a particular situation.

There really are numerous smaller companies now, smaller but growing, and if totalled-up, must be taking a big chunk of customers from ntl. Many good smaller companies are offering what many consider, is a better service.

Customers can only be pleased at this competition, where they can benefit from going to one of those smaller companies. Customers will also benefit if and when ntl finally start to be more competitive with them.

Either way, the customer wins, there is just too much competition out there now, for the customer not to win out, and giving information of any better deals, is for customers’ benefit, rather than being against ntl.

[th'engineer]

Originally Posted by rodd

NTL do seem to regard BT as being the only competitor. Which is why, at present, there can be found more competitive deals from the smaller companies that ntl do not appear to compete with. I gave one specific better deal for those in a particular situation.

There really are numerous smaller companies now, smaller but growing, and if totalled-up, must be taking a big chunk of customers from ntl. Many good smaller companies are offering what many consider, is a better service.

Customers can only be pleased at this competition, where they can benefit from going to one of those smaller companies. Customers will also benefit if and when ntl finally start to be more competitive with them.

Either way, the customer wins, there is just too much competition out there now, for the customer not to win out, and giving information of any better deals, is for customersâ₠¬â„¢ benefit, rather than being against ntl.

I have to agree with you RODD that if i was purely looking for BB i would pick another provider . But have the TV and phone as well at good price, however a price increase by NTL would make me change to BT for phone,Sky for TV and Plus net for BB .

I am sure the service from those providers is better, its taken a long time to get my NTL TV and BB sorted but the 2000 BOX is the Best so am happy apart from e-mail and dns if those services from NTL improved would be very happy

[asdf]

rodd, thanks for that reply

I understand that you're trying to get the best deal for those on here, but you're right in saying it's not for all

[rodd]

Originally Posted by timewarrior2001

OK i'm a late comer to this thread I know but in reply to the original post.....

NTL are getting better!

There nuff said.

Ah, but are ntl getting better, than the other companies that are getting better, that may be better at getting better than ntl is at getting better, or companies that are already better than ntl, so however better ntl gets, ntl will never be better than them, because they will also be getting better as ntl tries getting better?

I'm not so sure.