why can't i upgrade my BB speed online?
28-12-2003, 20:58
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#1
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Inactive
Join Date: Dec 2003
Posts: 15
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why can't i upgrade my BB speed online?
hi, please could someone tell me why can't i upgrade from 150k to 600k online? i'm using a standalone modem is that helps?
thanks 
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28-12-2003, 21:30
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#2
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Inactive
Join Date: Aug 2003
Location: glasgow
Posts: 46
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Re: why can't i upgrade my BB speed online?
Quote:
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Originally Posted by mt50
hi, please could someone tell me why can't i upgrade from 150k to 600k online? i'm using a standalone modem is that helps?
thanks |
is it that you dont know the link?
http://www.ntlworld.com/data-feeds/e...tierMigration/
or is it you have tired but it appears to be failing?
ive checked ntl status page and there are no known issues!
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28-12-2003, 22:12
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#3
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Inactive
Join Date: Dec 2003
Posts: 15
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Re: why can't i upgrade my BB speed online?
hi, i go to that link put in my postcode, click on upgrade to 600k then get this on the next page-
Moving to 600K
Each Broadband Internet package gives you an always on, high-speed connection to the world wide web, for a fixed fee each month.
Moving to 600K will allow you to make better use of streaming media sites such as mymovies.net and the BBCi Broadband Console.
It's also great if you use your Broadband Internet connection for work, and need to transfer large files.
A 600K connection is available for £24.99 a month.
To upgrade, call 0800 052 2000 now
why is this does anybody know? i live in stoke-on-trent if that helps, ex cable and wireless area(many years ago though)
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28-12-2003, 22:28
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#4
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Inactive
Join Date: Jun 2003
Age: 58
Posts: 5,566
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Re: why can't i upgrade my BB speed online?
Quote:
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Originally Posted by mt50
hi, i go to that link put in my postcode, click on upgrade to 600k then get this on the next page-
Moving to 600K
Each Broadband Internet package gives you an always on, high-speed connection to the world wide web, for a fixed fee each month.
Moving to 600K will allow you to make better use of streaming media sites such as mymovies.net and the BBCi Broadband Console.
It's also great if you use your Broadband Internet connection for work, and need to transfer large files.
A 600K connection is available for £24.99 a month.
To upgrade, call 0800 052 2000 now
why is this does anybody know? i live in stoke-on-trent if that helps, ex cable and wireless area(many years ago though)
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We have to manually upgrade the Cable Modem speed, sorry, but we are open from 8 am tomorrow to do that for you !!
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28-12-2003, 23:41
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#5
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Inactive
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: why can't i upgrade my BB speed online?
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29-12-2003, 00:39
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#6
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Inactive
Join Date: Dec 2003
Posts: 15
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Re: why can't i upgrade my BB speed online?
thanks, jimbo that link worked, just one more question can i downgrade my speed through that link next month? if i want to
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29-12-2003, 00:41
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#7
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Inactive
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: why can't i upgrade my BB speed online?
No worries. Downgrades are not yet available online - you will need to ring Customer Services for that one. Remember there's a 30-day minimum period for package changes.
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29-12-2003, 01:22
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#8
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Inactive
Join Date: Dec 2003
Posts: 15
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Re: why can't i upgrade my BB speed online?
thanks, i think i'll keep it at this speed for a few months, the increase is ace .
thanks again
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29-12-2003, 09:44
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#9
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Inactive
Join Date: Jun 2003
Location: M20, Manchester
Age: 38
Services: VM Phone, TV and 20mb Broadband
Posts: 521
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Re: why can't i upgrade my BB speed online?
btw...that service won't work if you have bb from your set top box, only cable modems work.
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