why can't i upgrade my BB speed online?
 

hi, please could someone tell me why can't i upgrade from 150k to 600k online? i'm using a standalone modem is that helps?
thanks :)

Re: why can't i upgrade my BB speed online?
 

:confused: :confused:

is it that you dont know the link?
http://www.ntlworld.com/data-feeds/e...tierMigration/

or is it you have tired but it appears to be failing?

ive checked ntl status page and there are no known issues!

Re: why can't i upgrade my BB speed online?
 

hi, i go to that link put in my postcode, click on upgrade to 600k then get this on the next page-
Moving to 600K
Each Broadband Internet package gives you an always on, high-speed connection to the world wide web, for a fixed fee each month.

Moving to 600K will allow you to make better use of streaming media sites such as mymovies.net and the BBCi Broadband Console.

It's also great if you use your Broadband Internet connection for work, and need to transfer large files.

A 600K connection is available for £24.99 a month.



To upgrade, call 0800 052 2000 now

why is this does anybody know? i live in stoke-on-trent if that helps, ex cable and wireless area(many years ago though)

Re: why can't i upgrade my BB speed online?
 

We have to manually upgrade the Cable Modem speed, sorry, but we are open from 8 am tomorrow to do that for you !!

Re: why can't i upgrade my BB speed online?
 

Have you tried http://autoreg.autoregister.net/cgi/cabletier ?

Re: why can't i upgrade my BB speed online?
 

thanks, jimbo that link worked, just one more question can i downgrade my speed through that link next month? if i want to

Re: why can't i upgrade my BB speed online?
 

No worries. Downgrades are not yet available online - you will need to ring Customer Services for that one. Remember there's a 30-day minimum period for package changes.

Re: why can't i upgrade my BB speed online?
 

thanks, i think i'll keep it at this speed for a few months, the increase is ace :) .
thanks again :)

Re: why can't i upgrade my BB speed online?
 

btw...that service won't work if you have bb from your set top box, only cable modems work.