Speed not going over 2.34 MB

[craigj2k12]

Originally Posted by georges

yep. that is the one. Old one was replaced by this one a couple of months ago.

well you have 4 downstream channels, so it looks like you are on either 30mb or 50mb

[Skie]

Can you post the config page?

http://192.168.100.1/CmOpConfig.asp

[georges]

hmmm. the mystery deepens :-) I never upgraded unless they did it without my knowledge. Anyway, that makes the problem worse. speedtst.net always shows 10 mb, and as I said for years it never went below 9 mb.

---------- Post added at 00:11 ---------- Previous post was at 00:11 ----------

Cable Modem Operation Configuration
General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : V55098adc12cd296d.cm
Primary Downstream Service Flow
SFID : 26217
Max Traffic Rate : 10240000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 26216
Max Traffic Rate : 1072000 bps
Max Traffic Burst : 8160 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 8160 bytes
Scheduling Type : Best Effort

[Skie]

Cheers! You are definitely on 10meg (Max Traffic Rate : 10240000 bps)

I dont know exactly how VM have their tiers set-up, but I dont think anything below 30meg should be on DOCIS3 and using multiple downstreams, though it is all backwards compatible. The engineer should have replaced your old modem with an Ambit 256 not a VMNG300 (there isnt anything wrong with the modem you have, far from it!). Like I say, the VM staff who float around here will know more.

But this may end up being a good thing, as you can call up retentions tomorrow and if you can wrangle a discount and speed uplift to 30meg you can have it straight away without needing a new modem.

[georges]

I called tech support twice this week and they gave identical answer. "your speed will go back to normal at 1:30 am". To me , it means they are deliberately throttling me for now reason. I dont come home till 8 pm from work. problem start 9 pm.

[Neo-Tech]

Might be an idea to setup a Thinkbroadband Ping Monitor to check utilisation.

http://thinkbroadband.com ; You'll have to sign up and follow the instructions on the Ping monitor page