VM Community Forum Move

[Carth]

Ever get the feeling that all the big tech and communications companies are slowly reducing their complaints and issues departments until - god forbid - we end up with one large AI driven contact point, where the answers will simply consist of:

A) have you turned it off and back on?
B) delete cookies and re-install the app.
C) we are aware of the issue and working hard to resolve it.

[RichardCoulter]

Originally Posted by Mr K

Call me a cynic, but I dont think VM ever intended the forum to come back. They want all customer feedback buried, a very long way....

Maybe the reason is because they have shot to the top of the complaints league table:

https://news.sky.com/story/o2-shoots...issue-13543565

[jem]

Originally Posted by RichardCoulter

Maybe the reason is because they have shot to the top of the complaints league table:

https://news.sky.com/story/o2-shoots...issue-13543565

In VM’s case, it was hardly “shot to the top (or bottom) of the table”; they had a hat trick of coming bottom of the annual OFCOM customer satisfaction list!

Don’t know about O2.

[Dude111]

I wonder if they decided not to do it but havent officially said anything yet?

[newapollo]

I've exchanged emails with Kei (the VM community forum manager)

Merging both communities has proven to be far more complex than envisaged so they have gone back to the idea of having 2 communities. They are still being built and tested before being released. Estimated timescales are now around July for the VM community with the O2 Community shortly after.

[daveeb]

Originally Posted by newapollo

I've exchanged emails with Kei (the VM community forum manager)

Merging both communities has proven to be far more complex than envisaged so they have gone back to the idea of having 2 communities. They are still being built and tested before being released. Estimated timescales are now around July for the VM community with the O2 Community shortly after.

Thanks for the heads up the cynic in me still thinks I'll believe it when I see it, but it does look a bit more hopeful now.

[Carth]

Originally Posted by newapollo

I've exchanged emails with Kei (the VM community forum manager)

Merging both communities has proven to be far more complex than envisaged so they have gone back to the idea of having 2 communities. They are still being built and tested before being released. Estimated timescales are now around July for the VM community with the O2 Community shortly after.

The unofficial version:-
After ending the Community Forum, calls to VM call centers increased by over 5000%, causing more stress and hassle for already overworked operators, and increasing phone queue waiting times for other queries. We seem to have cocked up and will be bringing back the Community Forum.
Have a nice day.

[Mr K]

Originally Posted by newapollo

I've exchanged emails with Kei (the VM community forum manager)

Merging both communities has proven to be far more complex than envisaged so they have gone back to the idea of having 2 communities. They are still being built and tested before being released. Estimated timescales are now around July for the VM community with the O2 Community shortly after.

So the new improved forum is just trying to resurrect the old one? And it's just an idea, rather than actually happening ? Suspect 'Kei' is a bot, to fend off VIPs and their piffling questions.....