VM lose nearly 400,000 mobile customers

[Mr K]

Virgin Media O2 has issued a warning regarding anticipated declines in sales and earnings for 2026, following significant customer attrition attributed to recent price increases.

The telecoms giant reported a net loss of 397,500 mobile subscribers last year, with a substantial 164,800 departing in the final quarter, primarily due to O2’s price adjustments.

Last October, the company announced a further monthly increase of £2.50 for its 15.6 million mobile customers, effective from spring 2026, revising an earlier proposed rise of £1.80.

Concurrently, Virgin Media O2 saw 138,400 broadband customers leave in 2025, including 16,700 in the last three months of the year.

https://www.independent.co.uk/news/b...-b2923060.html

Very careless of them....

Title updated to clarify this is mobile customers.

[Carth]

Originally Posted by Paul

Title updated to clarify this is mobile customers.

for the moment

My contract is up in May, seriously considering the big move elsewhere.
Just need to start working out if her indoors can get what she watches on subscription channels . . and a quick blast of BT internet, probably much cheaper than the VM deal

Originally Posted by Carth

for the moment

Well its not going to change unless you can go back in time.

It also notes (as well) that "138,400 broadband customers leave in 2025". I was one of them.

[adduxi]

Originally Posted by Carth

My contract is up in May, seriously considering the big move elsewhere.<snip>l

Mine is also up in May and the price will be just over double afterwards unless I "do the dance". However, as usual I'll be leaving and may return when the "price is right"
I had been with VM for many, many years as there was no competition. Once Openreach arrived, I now have lots of choice ...

Originally Posted by adduxi

Mine is also up in May and the price will be just over double afterwards unless I "do the dance". However, as usual I'll be leaving and may return when the "price is right"
I had been with VM for many, many years as there was no competition. Once Openreach arrived, I now have lots of choice ...

I renewed my deal online mid-January (I was automatically offered £14 off my current price on the website (under "offers for you") as the current contract ended mid-February) - I’ll be paying less for the next two years than I paid previously.

I had priced up the alternatives, and Sky came out at roughly the same price as my renewal price, and as my wife knows how to use the V6 box, we stayed with VM to minimise the hassle factor for her.

[Mr K]

Originally Posted by Hugh

I renewed my deal online mid-January (I was automatically offered £14 off my current price on the website (under "offers for you") as the current contract ended mid-February) - I’ll be paying less for the next two years than I paid previously.

I had priced up the alternatives, and Sky came out at roughly the same price as my renewal price, and as my wife knows how to use the V6 box, we stayed with VM to minimise the hassle factor for her.

I got a much better price than the website renewal was offering by ringing retentions. Didn't even have to threaten to leave. Now is a good time to get a deal out of VM, given they are leaking customers.

Originally Posted by Mr K

I got a much better price than the website renewal was offering by ringing retentions. Didn't even have to threaten to leave. Now is a good time to get a deal out of VM, given they are leaking customers.

I was already on a 30% reduction from standard package rate (from previous renewal negotiations), so I was happy with the deal we got (that matched what I would be paying Sky) without the hassle to save a quid or two…

[Gavin78]

We were paying £78 a month for 1gb broadband, phone line and maxit TV or whatever they call it now. Missing the movies and sports channels.

It was supposed to go up to £134 a month in March but like others under the offers tab on the website before Christmas they were offering £74 we waited till the end of January and they Dropped it to £64 so took the offer for 24 months it will be £78 by the time the contract ends.

[SnoopZ]

I've just put in my 30 days notice, I was paying £128 for Phone, 250 Broadband and TV without movies and sport. I had been putting off renegotiating the contract because I was waiting for FTTP to become live.

[OLD BOY]

I asked to change over to Virgin Flex, a medium term aspiration of mine. They said that rather than go to Virgin Flex, I could keep the Mega TV package, without Sky Cinema, and my bill has come down from £97 to £58.

That’s a bit more than Virgin Flex would be, but with the broadband and landline, it’s quite a bargain nonetheless, and I get to keep my second box upstairs.

We hardly watch anything on Sky Cinema any more. There’s a much better selection of films on the various apps, although we tend to go more for the drama series these days.

I will stick with that for the 24 months and then review it. If the TV sticks like Amazon Fire and Roku embrace profiles by then, I may switch to one of them at the end of this period.

[Mr K]

Originally Posted by SnoopZ

I've just put in my 30 days notice, I was paying £128 for Phone, 250 Broadband and TV without movies and sport. I had been putting off renegotiating the contract because I was waiting for FTTP to become live.

I was paying £85, for 2 V6 boxes, Maxit, TNT, 250mb. Renewal offers online gradually lowered to £68.

Rang retentions and got a deal for £38. I did drop TNT, but that only accounted £18, of £30 difference to the best online offer.

[SnoopZ]

Originally Posted by Mr K

I was paying £85, for 2 V6 boxes, Maxit, TNT, 250mb. Renewal offers online gradually lowered to £68.

Rang retentions and got a deal for £38. I did drop TNT, but that only accounted £18, of £30 difference to the best online offer.

I know my monthly is very expensive but I didn't want to enter another 2 year contract while waiting for FTTP and hate using the phone for things like this I find it stressful so I kept putting it off, in hindsight I should have used online chat to enter a new 2 year cheaper contract or pay monthly because the wait was a long time for FTTP, but now I'm FREE and will always have great options other than VM.

Can't wait to get rid of them, I only need my Zen FTTP internet, I'm also going to cancel my TV license because I have an IPTV account which is only a few £s a year.

So instead of paying £1752 a year for all that I'll be paying only £632 a year.

[daveeb]

Originally Posted by SnoopZ

I know my monthly is very expensive but I didn't want to enter another 2 year contract while waiting for FTTP and hate using the phone for things like this I find it stressful so I kept putting it off, in hindsight I should have used online chat to enter a new 2 year cheaper contract or pay monthly because the wait was a long time for FTTP, but now I'm FREE and will always have great options other than VM.

Can't wait to get rid of them, I only need my Zen FTTP internet, I'm also going to cancel my TV license because I have an IPTV account which is only a few £s a year.

So instead of paying £1752 a year for all that I'll be paying only £632 a year.

My thoughts entirely. I'll miss the football recordability but unless they get Paramount onboard they'll be losing the European football in 2027 and on that basis there was no way I was signing a 24 month contract.