VM lose nearly 400,000 mobile customers
 

https://www.independent.co.uk/news/b...-b2923060.html

Very careless of them....

Re: VM lose nearly 400,000 mobile customers
 

Title updated to clarify this is mobile customers.

Re: VM lose nearly 400,000 mobile customers
 

for the moment ;)

My contract is up in May, seriously considering the big move elsewhere.
Just need to start working out if her indoors can get what she watches on subscription channels . . and a quick blast of BT internet, probably much cheaper than the VM deal

Re: VM lose nearly 400,000 mobile customers
 

Well its not going to change unless you can go back in time. :)

It also notes (as well) that "138,400 broadband customers leave in 2025". I was one of them. :D

Re: VM lose nearly 400,000 mobile customers
 

Mine is also up in May and the price will be just over double afterwards unless I "do the dance". However, as usual I'll be leaving and may return when the "price is right"
I had been with VM for many, many years as there was no competition. Once Openreach arrived, I now have lots of choice ... :)

Re: VM lose nearly 400,000 mobile customers
 

I renewed my deal online mid-January (I was automatically offered £14 off my current price on the website (under "offers for you") as the current contract ended mid-February) - I’ll be paying less for the next two years than I paid previously.

I had priced up the alternatives, and Sky came out at roughly the same price as my renewal price, and as my wife knows how to use the V6 box, we stayed with VM to minimise the hassle factor for her.

Re: VM lose nearly 400,000 mobile customers
 

I got a much better price than the website renewal was offering by ringing retentions. Didn't even have to threaten to leave. Now is a good time to get a deal out of VM, given they are leaking customers.

Re: VM lose nearly 400,000 mobile customers
 

I was already on a 30% reduction from standard package rate (from previous renewal negotiations), so I was happy with the deal we got (that matched what I would be paying Sky) without the hassle to save a quid or two…

Re: VM lose nearly 400,000 mobile customers
 

We were paying £78 a month for 1gb broadband, phone line and maxit TV or whatever they call it now. Missing the movies and sports channels.

It was supposed to go up to £134 a month in March but like others under the offers tab on the website before Christmas they were offering £74 we waited till the end of January and they Dropped it to £64 so took the offer for 24 months it will be £78 by the time the contract ends.

Re: VM lose nearly 400,000 mobile customers
 

I've just put in my 30 days notice, I was paying £128 for Phone, 250 Broadband and TV without movies and sport. I had been putting off renegotiating the contract because I was waiting for FTTP to become live.

Re: VM lose nearly 400,000 mobile customers
 

I asked to change over to Virgin Flex, a medium term aspiration of mine. They said that rather than go to Virgin Flex, I could keep the Mega TV package, without Sky Cinema, and my bill has come down from £97 to £58.

That’s a bit more than Virgin Flex would be, but with the broadband and landline, it’s quite a bargain nonetheless, and I get to keep my second box upstairs.

We hardly watch anything on Sky Cinema any more. There’s a much better selection of films on the various apps, although we tend to go more for the drama series these days.

I will stick with that for the 24 months and then review it. If the TV sticks like Amazon Fire and Roku embrace profiles by then, I may switch to one of them at the end of this period.

Re: VM lose nearly 400,000 mobile customers
 

I was paying £85, for 2 V6 boxes, Maxit, TNT, 250mb. Renewal offers online gradually lowered to £68.

Rang retentions and got a deal for £38. I did drop TNT, but that only accounted £18, of £30 difference to the best online offer.

Re: VM lose nearly 400,000 mobile customers
 

I know my monthly is very expensive but I didn't want to enter another 2 year contract while waiting for FTTP and hate using the phone for things like this I find it stressful so I kept putting it off, in hindsight I should have used online chat to enter a new 2 year cheaper contract or pay monthly because the wait was a long time for FTTP, but now I'm FREE and will always have great options other than VM.

Can't wait to get rid of them, I only need my Zen FTTP internet, I'm also going to cancel my TV license because I have an IPTV account which is only a few £s a year.

So instead of paying £1752 a year for all that I'll be paying only £632 a year.

Re: VM lose nearly 400,000 mobile customers
 

:tu:
My thoughts entirely. I'll miss the football recordability but unless they get Paramount onboard they'll be losing the European football in 2027 and on that basis there was no way I was signing a 24 month contract.