Yesterday, 19:57
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#1
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TV360/1gb internet
Posts: 564
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Contract renewal
Our current VM TV Broadband contract is up for renewal at the end of this month (Jan 2026
I used the My Virgin Media app on my iPhone to do this and got a message on the app saying Your changes are on the way with an order summary and order reference code. Apart from this i have heard nothing.
Is the above info i received all that happens or has something gone wrong.
BTW it has been a week since i did this.
__________________
I once had Amnesia, i remember it well !!!
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Yesterday, 23:51
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#2
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 50
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 827
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Re: Contract renewal
I recently re-contracted through the app as well, I got email copies of the new documents and a confirmation of the order. Have you checked your spam folder?
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Today, 09:12
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#3
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,073
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Re: Contract renewal
Quote:
Originally Posted by philwhite100
Our current VM TV Broadband contract is up for renewal at the end of this month (Jan 2026
I used the My Virgin Media app on my iPhone to do this and got a message on the app saying Your changes are on the way with an order summary and order reference code. Apart from this i have heard nothing.
Is the above info i received all that happens or has something gone wrong.
BTW it has been a week since i did this.
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They claim it takes weeks to implement if you renew online/ the app. Goes to some incredibly inefficient back office team. However renew over the phone, via retentions, you'll get a much better deal and its implemented immediately.
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Today, 09:32
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#4
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,007
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Re: Contract renewal
Quote:
Originally Posted by Mr K
They claim it takes weeks to implement if you renew online/ the app. Goes to some incredibly inefficient back office team. However renew over the phone, via retentions, you'll get a much better deal and its implemented immediately.
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I don’t know who "they" are who claim that, as I renewed my deal online last Thursday morning (I was automatically offered £14 off my current price on the website, as the current contract ended mid-February), and received the confirmation paperwork by email less than an hour later..
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Today, 11:04
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#5
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,073
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Re: Contract renewal
Quote:
Originally Posted by Hugh
I don’t know who "they" are who claim that, as I renewed my deal online last Thursday morning (I was automatically offered £14 off my current price on the website, as the current contract ended mid-February), and received the confirmation paperwork by email less than an hour later..
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You may have received automated emails but has it been applied to your account? This is where it can fall down.
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Today, 11:41
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#6
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,007
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Re: Contract renewal
Quote:
Originally Posted by Mr K
You may have received automated emails but has it been applied to your account? This is where it can fall down.
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__________________
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If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.
If my post is in bold and this colour, it's a Moderator Request.
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