Just Upgraded To 50MB Broadband As A VIP User

[Peter_]

Originally Posted by lowei

So even if you have just moved in to property with previous owners who have had virgin you have to wait 90 days?????

No that is different and they will check.

[lowei]

Originally Posted by Masque

No that is different and they will check.

Check what???

[Peter_]

Originally Posted by lowei

I might cancel mine.Then put the account in my partners name

That is an old trick no longer allowed as they do check the address, something they never used to do in the old days.

[lowei]

Originally Posted by Masque

That is an old trick no longer allowed as they do check the address, something they never used to do in the old days.

And checking the address is going to prove?

[janipewter]

Originally Posted by Masque

If you cancel yor account then no one at that property can sign up for 90 days, this was put in place to stop this kind of thing happening.

The funny thing is I ask this because that's what a VM person actually told me to do on the phone when I was enquiring about a deal on the 50Mb broadband

[RobboEdin]

Originally Posted by lowei

I might cancel mine.Then put the account in my partners name

I presume your partner will pass the credit check.

[rainer]

Had it installed today, i was at work when the chap came, my misses was in.

Everything ok but no free wireless router? Just the new modem.

Am i right in thinking i should have got a free wireless router with the installation aswell?

[kwikbreaks]

The twitter team told me new router + new dongle when I moaned about the £35 + £20 they want for non-VIP upgrades. See part of their email in my "Decided not to upgrade" thread.

[dan dority]

Originally Posted by rainer

Had it installed today, i was at work when the chap came, my misses was in.

Everything ok but no free wireless router? Just the new modem.

Am i right in thinking i should have got a free wireless router with the installation aswell?

have you already got a virgin router?

[Peter_]

Originally Posted by rainer

Had it installed today, i was at work when the chap came, my misses was in.

Everything ok but no free wireless router? Just the new modem.

Am i right in thinking i should have got a free wireless router with the installation aswell?

Did you get a new installation today, if so it should come with a free router and you will need to them for one to be sent out.

[rainer]

I have my own wireless router, NOT a virgin media one.. My router is an old D Link router which only gives me a download speed of 5MB, when im surfing wireless...

Yes Masque had 50mb installed today, was on 20mb..

[pip08456]

You should've got a new router and dongle.

[rainer]

So do i just call up CS tomorrow and say he didnt leave me the router?

Thanks for the help guys.

[pip08456]

Originally Posted by rainer

So do i just call up CS tomorrow and say he didnt leave me the router?

Thanks for the help guys.

Yes ring them up and don't forget to mention the wirless dongle either.

"Wireless "N" Router

The nippy wireless 'N' router gives you all the same great benefits as our Virgin Media Hub, like blazing fast data transfers, fantastic range and the latest wireless encryption technology.

You'll get a super-advanced modem too.

New and existing customers: Free when you add or upgrade to Broadband XXL (includes a free USB adapter)"

Wireless "N" Adapter
If your computer doesn't have a built-in wireless "N" adapter, you'll need this adapter to get all the benefits of your wireless "N" router. Suitable for desktops and laptops.

New and existing customers: £30 with Broadband L or XL, free with Broadband XXL

http://allyours.virginmedia.com/html.../wireless.html

[rainer]

Just rang customer services and told them that the engineer didn't give me the router and he said that he will put a claim in or something and that an engineer will bring it round within 7 days? Does that sound about right? Also I was told the Sky Premium HD channels are NOT free on VIP50??