Just Upgraded To 50MB Broadband As A VIP User
 

Hi guys,

Ive just upgraded my broadband to 50MB as a ViP user. The lady on the phone said it will cost just £5 a month more and that my v box gets changed for another V+ box. Engineer coming Monday.

I didn't realise that when upgrading your broadband as a VIP customer they give you another V+ in exchange for the V box...

Re: Just Upgraded To 50MB Broadband As A VIP User
 

A nice bonus yes?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Yes a very nice bonus, just hope it is correct :)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

You cynic - fancy doubting VM customer service. You haven't been reading posts on this forum, have you?

;)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

And she took the £20 activation fee off aswell :)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Im a VIP member and got quoted £35.00 to upgrade my 20MB to 50MB

:erm:

Re: Just Upgraded To 50MB Broadband As A VIP User
 

So wait let me understand this!

You paid £5 extra a month for an upgrade to 50 Meg plus to swap out your Normal V box for another V+ one!?!

Epic deal! Is this a one off?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

VIP is the V+ box, and the HD that goes with it.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Yes that is correct. I dont know if it was a one off or not, but the lady i spoke to was very friendly.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

I am on 20mb and considering 50mb I have been quotes £20 and £55 to upgrade which is right

I thought we were all VIP customer where is the different and what am I

I have a V+ box already but understand they swap the modem to go to 50mb anyhow. I am having wireless issues despite having a "super N Router" my office down the hall gets 1 bar signal.....

Re: Just Upgraded To 50MB Broadband As A VIP User
 

If I cancel my account and put it in a different name at the same address would it be classed as a new customer? As I'm very tempted to go for the 50Mb if so, since I no longer get TV from Virgin and we are paying a stupid amount for XL phone and broadband.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

If you cancel yor account then no one at that property can sign up for 90 days, this was put in place to stop this kind of thing happening.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

So even if you have just moved in to property with previous owners who have had virgin you have to wait 90 days?????

Re: Just Upgraded To 50MB Broadband As A VIP User
 

But that means VM are being proactive :LOL:

Re: Just Upgraded To 50MB Broadband As A VIP User
 

I might cancel mine.Then put the account in my partners name