Started as Proportional bills for a variable service?

Originally Posted by Toto

Thanks again, but who's he BTW?

Originally Posted by Gary L

Gary L.

You speak about yourself in the third person?

So, you are the Queen......

Either that, or, as you put I an he in the same sentence referring to the same person, multiple personality.

[Toto]

OK, I'm officially lost.

[Gary L]

Originally Posted by foreverwar

You speak about yourself in the third person?

So, you are the Queen......

Either that, or, as you put I an he in the same sentence referring to the same person, multiple personality.

I think he's weird too

Originally Posted by Gary L

I think he's weird too

[alferret]

Originally Posted by Gary L

So basically we shouldn't complain and just go elsewhere. but we should complain and if it doesn't improve then go elsewhere again.
why can't we complain and stay if we choose to for any number of reasons?

First port of call is to complain, if your not happy with the result then go else where, isnt rocket science is it?

But also there is nothing stopping you complaining and staying, but if you do complain and then put up with a sub standard service there is no need to keep banging on about it as we have already heard it from you in the first place. Telling the same people the same things time and time again isnt going to get you a better service. After exhausting the services of helpful VM employee's on this site and possibly newsgroups as well all your left with is VM or another ISP.
So all I'm saying is if your really not that happy with VM go elsewhere. If your not prepared to walk you could always start up your own www.i-hate-vm.co.uk website.

[Gary L]

Originally Posted by Toto

OK, I'm officially lost.

Where did you last see yourself?

---------- Post added at 21:45 ---------- Previous post was at 21:34 ----------

Originally Posted by alferret

First port of call is to complain, if your not happy with the result then go else where, isnt rocket science is it?

there is no need to keep banging on about it as we have already heard it from you in the first place.

Telling the same people the same things time and time again isnt going to get you a better service.

After exhausting the services of helpful VM employee's on this site and possibly newsgroups as well all your left with is VM or another ISP.

I presume all them are about me. I'm puzzled about the exhausting of the services of VM employee's on this site given to me. I can only assume you are making that part up because it's not true is it.

If your not prepared to walk you could always start up your own www.i-hate-vm.co.uk website.

You keep banging on about me leaving VM. it's now coming across as I have to do it because you are telling me to.
I've been considering www.i-love-vm.co.uk, it'll be where you can go and discuss others saying that you have to hate them if you complain about them.

[dave6x]

Originally Posted by alferret

First port of call is to complain, if your not happy with the result then go else where, isnt rocket science is it?

But also there is nothing stopping you complaining and staying, but if you do complain and then put up with a sub standard service there is no need to keep banging on about it as we have already heard it from you in the first place. Telling the same people the same things time and time again isnt going to get you a better service. After exhausting the services of helpful VM employee's on this site and possibly newsgroups as well all your left with is VM or another ISP.
So all I'm saying is if your really not that happy with VM go elsewhere. If your not prepared to walk you could always start up your own www.i-hate-vm.co.uk website.

Reading your posts you seem to be one of the people who has retained a good service from VM.

Until a year ago I was a veritable NTL/VM fan-boy, great service, great speed, no problem, thought the moaners were a pain. But having seen the deterioration of the service over the last 12 months as VM oversell a product based on an infrastructure not having the capacity to meet advertised benefits to users demands is frustrating.

I don't really want to jump ship, and know of many ADSL disasters, but the VM service in this area is becoming a joke. I am hanging in there at the moment hoping the service will improve, but with 21CN roll-out in this area next year I shall be looking very carefully at what that may achieve

[Magilla]

Originally Posted by alferret

STM was brought in so that those people who hammered their connection to the detriment of others had their speed shaped for 5hrs at a time so that people who dont normally get their stated speed or as close and dont abuse the service can get a more normal stable speed.

Except that STM does not do this. It penalises all users, regardless of their hammering their connection. It's clear STM is about getting more customers onto limited bandwidth, which has made the situation far worse than any effect heavy downloaders had.

[Toto]

Originally Posted by Magilla

Except that STM does not do this. It penalises all users, regardless of their hammering their connection. It's clear STM is about getting more customers onto limited bandwidth, which has made the situation far worse than any effect heavy downloaders had.

Sorry, it isn't penalising all users, although it has the potential to do so. I think I have been STM'd no more than twice, and generally enjoy a consistent speed as stated for my package, and good speeds at peak times. There would be much more of an outcry by many more users, and there would be other measurable factors such as independent speed tests if "all users" are being affected. Above all that, there would be massive migrations to other ISP's, and yet the figures from VM's own qarterly results do not supposrt this theory.

How this has made the situation for worse for those who do not hammer their connections is quite frankly a common statement that has no reasonable evidence to support it.

If I download then my speed drops, but once I stop downloading my speed goes back to norma,l and I do not pick times outside of 4pm till 9pm I download when I feel like, and the last time I was STMed was around March.

[Gary L]

Originally Posted by Toto

How this has made the situation for worse for those who do not hammer their connections is quite frankly a common statement that has no reasonable evidence to support it.

Supposing there is one sole person using his connection and downloading an abnormal amount, such as 1GB. only him connected to the internet, everybody else is dead. he would still be STMd.
how is that helping others who are not even using their connection? it isn't. he is being penalised regardless of the circumstances and regardless of what they say STM is there for.

If there were 10 people all downloading on the same UBR. they would all be STMd. but STM is there to give them a better experience, but has actually gave all 10 of them a bad experience now. they are all talking to each other on MSN saying was I making it worse for you? no you wasn't mate. I was happily downloading and you wasn't affecting my speed when you were downloading too.

They all have to wait now for a few hours because STM is helping them.
STM is not helping them, it's helping Virgin save bandwidth by taking it from those who want to use it.

But that's crazy as THAT will never happen and I don't wanna die yet I am only 24, tell tiny Tim I love him and will miss him and his mom

[Fatec]

Originally Posted by whydoIneedatech

I did not say I was getting Full speed, I said my connection was rock solid, but now we know you are a <deleted> customer and all these polls are you just stirring it because you had what you believe to be poor service from Virgin.

Be honest and admit your true agenda.

The are over 3 million Virgin broadband customers and a very low proportion of that figure actually go on Forums, the figure is probably way way less than the 5% that Virgin say get STMed.

I was with you all the way till you said 'way less than 5%'

Your whole post fell apart for me there, most techs will not be afraid to tell you its a hell of alot higher than 5% in most areas.

Originally Posted by Fatec

I was with you all the way till you said 'way less than 5%'

Your whole post fell apart for me there, most techs will not be afraid to tell you its a hell of alot higher than 5% in most areas.

You misread that part, I was not talking about STM, I was saying that less than 5% go on Forums to complain or praise.

[Fatec]

Originally Posted by Toto

There would be much more of an outcry by many more users, and there would be other measurable factors such as independent speed tests if "all users" are being affected. Above all that, there would be massive migrations to other ISP's, and yet the figures from VM's own qarterly results do not supposrt this theory.

How? on letters you get from VM, there is no mention of STM, if you sign up through a letter, no mention of STM, unless you know where to look for it on their site, you wont know about it, its not in their T&Cs nor is it in their apparent FUP.

No mention when you sign up at all.

I think you'll find that most users who get slow speeds just think there is too many people signed up and get a tech called out or just 'put up' with it because its easier than change providers, alas, most people also stick around with the slow speeds because they keep getting really good retention deals to keep them on.

Alas, you need to look at their results properly, they had 30,000 net disconnects/losses, barely -any- sign ups, thats right, all those new customers? where? they are all current customers getting retention deals or upgrading to VIP etc, there is hardly any new customers, VM are infact losing them.

How this has made the situation for worse for those who do not hammer their connections is quite frankly a common statement that has no reasonable evidence to support it.

STM is there so they can oversell bandwith, there is nothing more to it than that, one person gets stm'd, it boosts for another but slows for everyone else while that person downloads, all STM does ironically is help you get stm'd quicker and go in a loop of them being able to sign even more customers up.

100:1 contention ratio in baguley, fair?

---------- Post added at 11:44 ---------- Previous post was at 11:44 ----------

Originally Posted by whydoIneedatech

You misread that part, I was not talking about STM, I was saying that less than 5% go on Forums to complain or praise.

Oh ok ok i let you off then for now