How long to upgrade ??

dukeofearl · 25-02-2004, 11:34

Tried and failed to do a 600K -> 1Meg upgrade via the web, so rang NTL and after only a few seconds wait

got a helpful lady who went through my details and said she had got the upgrade sorted.

Now trying the Robin Walker speedtest and it still shows a 600K connection

How long does it take for the upgrade to be completed. Should it be immediate or is this an overnight job ??

Neil · 25-02-2004, 11:35

Reboot the cable modem/STB & your PC, & all should be fine.

seaneeboy · 25-02-2004, 11:35

Should be straight away - have you tried rebooting both your PC and the box/SACM you're connected through? Which are you connected through?

HTH

dukeofearl · 25-02-2004, 11:51

Connected through cable modem (Terayon TJ210) and SMC Router to PCs

Rebooted everything. Still showing spot-on 600k connection.

Wed, 25 Feb 2004 11:50:29 UTC
1st 128K took 1822 ms = 71939 Bytes/sec = approx 599 kbits/sec
2nd 128K took 1813 ms = 72296 Bytes/sec = approx 602 kbits/sec
3rd 128K took 1833 ms = 71507 Bytes/sec = approx 595 kbits/sec
4th 128K took 1852 ms = 70773 Bytes/sec = approx 589 kbits/sec

Stuartbe · 25-02-2004, 11:52

Quote:

Originally Posted by dukeofearl

Connected through cable modem (Terayon TJ210) and SMC Router to PCs

Rebooted everything. Still showing spot-on 600k connection.

Wed, 25 Feb 2004 11:50:29 UTC
1st 128K took 1822 ms = 71939 Bytes/sec = approx 599 kbits/sec
2nd 128K took 1813 ms = 72296 Bytes/sec = approx 602 kbits/sec
3rd 128K took 1833 ms = 71507 Bytes/sec = approx 595 kbits/sec
4th 128K took 1852 ms = 70773 Bytes/sec = approx 589 kbits/sec

I would give NTL a call myself....

What does the cable modem you have look like ?

dukeofearl · 25-02-2004, 11:59

Black vertical box with LEDs - Still looks the same as ever with Power, Cable and PC LEDs on and Data LED flashing.

Think I'll give NTL a ring if it's supposed to be immediate. Original question was just to check if that was how upgrades were supposed to work.....

Stuartbe · 25-02-2004, 12:03

You may need to wait a bit longer.... I am not sure how long the upgrade takes !

paulyoung666 · 25-02-2004, 13:22

Quote:

Originally Posted by stuartbe

You may need to wait a bit longer.... I am not sure how long the upgrade takes !

upto 12 hours last time i upgraded , i think it depends on how many is in the queue , so to speak

Rone · 25-02-2004, 13:33

Ive been down to 600k from 1meg, and back to 1meg again. Each time over the phone its been trouble free, and about a 5-10 minute wait in each case for it to "take effect".
I re-booted the sacm and pc just in case.

Graham F · 25-02-2004, 13:35

upgrades on a SACM takes abt 2 mins if you still have not got the speed i would guess they haven't done it correctly, ring back and check with them

dukeofearl · 25-02-2004, 15:40

Rang NTL - Again very quick response, and got it sorted. While on the line I was using the speedtest and it showed an immediate fix.

Thanks for the ideas - just wanted to be sure if it should have been an immediate procedure or not - looks like it can be, but sometimes isn't. Maybe it depends on area.

Dupre · 27-02-2004, 22:14

if you upgrade are you stuck with another 12 months from then? can you downgrade in the future without consequence?

quadplay · 27-02-2004, 22:30

You can change service level once every month - up or down. They'll normally make an exception if you want to go up, but when you go up, you have to stay there for 30 days before you can downgrade.

Dupre · 27-02-2004, 22:54

so if i upgrade today, i could quit in 30days time?

quadplay · 27-02-2004, 22:59

You could downgrade in 30 days time. You are still tied into your original 12-month contract, but there is no new 12-month contract.