Server dropped your connection

[peter_betts]

Hi,

I had NTL installed last week (very impressed with the install, very quick), but
I'm unable to use my webspace.

When I try to connect in Terrapin I get the message "THE SERVER DROPPED YOUR CONNECTION". I can access my email so my username and password
seems to be ok.

Any ideas anyone?

Thanks

Pete

[rdhw]

1. Try using the original password that NTL sent you, rather than any password you might have changed it to for your e-mail.

2. Set Terrapin into Passive mode.

[peter_betts]

Originally Posted by rdhw

1. Try using the original password that NTL sent you, rather than any password you might have changed it to for your e-mail.

2. Set Terrapin into Passive mode.

Thanks for replying.

I've just tried both of the above, but it still doesn't work. I've tried a few
other FTP clients but it just does not let me connect.

Pete

[rdhw]

Originally Posted by peter_betts

I've just tried both of the above, but it still doesn't work. I've tried a few other FTP clients but it just does not let me connect.

Any chance of showing a transcript of the FTP command stream to see at what point it is going wrong?

[peter_betts]

Originally Posted by rdhw

Any chance of showing a transcript of the FTP command stream to see at what point it is going wrong?

Hi,

The following is a log of what happens :

<ACTV> Working Offline
<ACTV> Attempting to Connect
<ACTV> Connection succeeded
<ACTV> Waiting Acknowledgement From Server
<ACTV> 220-
<ACTV> 220-################################################## ################
<ACTV> 220-
<ACTV> 220- Welcome to upload.ntlworld.com
<ACTV> 220-
<ACTV> 220-################################################## ################
<ACTV> 220-
<ACTV> 220 upload.ntlworld.com FTP server ready
<ACTV> Attempting to Login
<ACTV> USER xxxxx@ntlworld.com
<ACTV> 331 Password required for xxxxx@ntlworld.com.
<ACTV> PASS
<ACTV> Connection failed
<ACTV> Working Offline


Pete

[rdhw]

Originally Posted by peter_betts

<ACTV> USER xxxxx@ntlworld.com

Try just your username, not including the @ntlworld.com.

[paulyoung666]

or try browsing to ftp://upload.ntlworld.com/ click on ok , then right click and choose login as , put your username without the @ntlworld.com bit as rdhw said and then your password