Error messages

[murfitUK]

Anyone know what Er11 and Er12 means on the STB display? My box keeps hanging but when I reset it, it can take up to an hour for it to reconnect. During that time I keep getting these messages.

Also on the event log there are lots of things like:

Can't get downstream lock
Can't get NLT stream
Can't get home freq

I arranged for an engineer to come out just before Christmas but they cancelled saying it was the whole area that had problems and they would pass it on to the network people. They, in turn, said everything has now been fixed but I think things have got worse.

Have to give them another call, I suppose.

I'm sure the cable techies will know - not sure how many are up this late - those errors certainly don't look good, I think a call would be in order.