NTL Lost my phone line

[Sunflowers]

HI I posted this elsewhere and was told id get a better response here.


When you dial my number you get someone else on the other end and they think im some nutter and wont tell me who they are

I phoned NTL last friday about this, they said that they have 3 numbers on my account for me first number was the number they gave me first, which i asked them to change cause i got a million really weird phone calls a day, second one i havent a clue, and the third number is the number people have called me on for over a year. There are only active calls on the number people have been calling me on and this number is the one tied to my billing account.

They didnt know what was going on at faults, put me throu to customer services who were also pretty clueless. I was told that they had to give it to the back office to deal with and that they would call me. This was friday last week and I've heard nothing at all from them.

I cant phone them cause i dont have a phone line and im not paying a fortune a min from a call box, is there a way of getting throu to them without costing me the earth? I mean short of going to nottingham and personally harrassing them at the office that is.

They were supposed to have upgraded my broadband speed too but that hasnt happened either

Can anyone help?

[a good help]

sorry to hear m8, but you will have to call them from a call box, or use a friends land line, i would presume that the wires in the street cab has been removed and someone else is connected to your number, it would be cheaper for you to ring them rather than drive to NOTTs, tell them you seem to have a crossed line, they then should get a tech to check outside he should also be able to get the other numbers deleted from your account if customer services seem to have difficultys, have you ever been billed for the other numbers? line rental?. hope you get it sorted


and : to the forum

[v0id]

If you phone from a mobile, don't they offer to call you straight back like TW

[mmm]

Originally Posted by v0id

If you phone from a mobile, don't they offer to call you straight back like TW

TW = Tomorrows World? Coz it's not in ntlworld policy.

Sunflowers

As you still seem to have web/ email I'm sure the mods here can put you in contact with some real 3rd level support who can kick ass for you.

[Sunflowers]

Originally Posted by mmm

TW = Tomorrows World? Coz it's not in ntlworld policy.

Sunflowers

As you still seem to have web/ email I'm sure the mods here can put you in contact with some real 3rd level support who can kick ass for you.

Hi and thanks!

I phoned them in the end, and the problem is that they have given my phone number away to a new customer, i had a number change last year and they didnt properly allocate my new number to my account, it only went properly onto my billing account..

They can get my number back for me and they told me a week ago friday just gone it would be done by tuesday last, i phoned them on weds this week and the customer service rep could see what was going on but couldnt understand why nothing at all had been done - im told the problem needs to go to a specialist and they dont have a time scale on how long.

From what I can gather this other customers calls are going on my bill at the moment, something I was promised would be dealt with as soon as the line was put back on and the number reallocated.

Ive been 2 weeks without a phoneline, theres no where i can phone to complain about it. Ive had enough they have till this coming tues before I phone them tell them to stuff it and to shut the line off and I will contact BT and have my BT line turned on. Its a shame because NTL have always been good for me untill but Im at the end of my tether and they dont seem to be doing anything and they are not keeping me informed of whats going - and they have my mobile number.

Thanks for the reply, I just hope someone at NTL can see this message and do somthing to help before I cut all my NTL services off. I had my NTL internet back when it was free on dial up it seems such a shame.

Edit
I should add that they do have a number allocated to my account but I want my number back, and I dont think im being to unreasonable to ask for it back, ive had it almost a year.
Sfx

---------- Post added at 09:52 ---------- Previous post was at 09:23 ----------

Originally Posted by a good help

sorry to hear m8, but you will have to call them from a call box, or use a friends land line, i would presume that the wires in the street cab has been removed and someone else is connected to your number, it would be cheaper for you to ring them rather than drive to NOTTs, tell them you seem to have a crossed line, they then should get a tech to check outside he should also be able to get the other numbers deleted from your account if customer services seem to have difficultys, have you ever been billed for the other numbers? line rental?. hope you get it sorted


and : to the forum

Hi I found that if you phone the freephone number used for those who are about to be disconnected sometimes they let you through (sometimes they dont thou lol)!

Thanks for the welcome