Upgraded leading to Net loss

alexoj · 23-04-2006, 06:58

NTL did some maintenance of their service, so my set top box which has a built in modem started flashing. I have a usb connection.
This has happened in this past. TV is fine, but this time my net connection has totally died no matter how many times I unplug everything. Although my PC is still recieving a signal according to my network connection, the net and msn/yahoo messenger etc will not run.

So basically I cannot access websites, but the modem IS sending a signal to my pc, all beit with a virtually nonexistant signal.

NTL claim its my PC's fault and not theirs, but no settings were altered on my PC so surely its their signal which has all but vanished. System restore did nothing to help.

I believe I have a very weak signal, how do I prove/test this. the modem is very old, the original set top box cable modem. So cannot even achieve 1MB we are paying for, think it can handle about 300-500k.

---------- Post added at 05:58 ---------- Previous post was at 05:40 ----------

I went to check the network settings, and it says the speed is 10 Mbps,
Is that saying I have a 10Mb connection? If so that cant be as the set top modem is not even meant to be able to handle 1Mb and we are only paying for 1Mb not 10.

If it really is running fine, why doesnt anything connect? The guy mentioned protocals needing to be changed, but didnt say HOW just said do a system restore, which was f**king useless, he had no ideas after that and hung up.

1,200 packets sent, 109 recieved in 10 minutes by the way.

Chrysalis · 23-04-2006, 07:44

The 10mbit connection is the lan connection between your pc and the modem, although you said its usb I think it still generates a lan icon. Access http://192.168.100.1/ and enter root as user and pass or admin if that dont work and then goto operational config and paste the numbers here.

Also open a command prompt and type ipconfig /all confirm you have dns servers and paste the first part of your ip address, the first 2 digits is enough, this way can confirm you have an active internet connection at least.

alexoj · 23-04-2006, 13:59

That address timed out when I tried.

After typing Ipconfig/all

Windows IP configuration:

Host: HelenaOJ
Primary Dns: <blank>
Node Type: Unknown
IP routing: No
WINS proxy enable: No

Ethernet adaptor Local area connection:

IP address: xxx.xxx.xxx.xxx
DNS Servers:194.168.8.100
etc etc...

The windows IP configuration doesnt look good, so what does that mean?
The second part seems fine, looks like I have a connection?

Back to dial-up for now...

alexoj · 23-04-2006, 16:33

Ok I turned off the setop box once again and now it works.

Not bad after 4 days NTL

Druchii · 23-04-2006, 16:50

Quote:

Originally Posted by alexoj

Ok I turned off the setop box once again and now it works. Not bad after 4 days NTL

And now i'm left wondering why noone else actually told you to reset it.
USually the firs thting people do to resolve issues though.

The upgrade may well have been some firmware or equivalent that needed a reboot to take proper effect.

alexoj · 23-04-2006, 20:29

They did lol thats the point, I turned it on and off about 10 times in 4 days, and nothing till now. I also changed USB ports at the same time as it worked, not sure if that helped though.

Druchii · 23-04-2006, 20:34

That could be why, you could have had a corrupt USB host.
Did you plug it into a USB socket right next to the one it used to be in? or one above/below/miles away from the original ?

alexoj · 23-04-2006, 21:08

the one right next to it, but that usb port works fine too, no USB probs as its also in use.

I have no idea what was wrong, My PC was fine, it must have been NTL, after all it only screwed up when the modem light started flashing days ago and they are doing maintenance.

Chrysalis · 23-04-2006, 23:47

you hidden all of your ip address so I wouldnt have been able to tell if you had a dhcp ip or not, but you have resolved it now so no need.

alexoj · 24-04-2006, 05:57

I didn't, a moderator hid it, for security I guess.