21-11-2003, 15:05
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#1
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Customer Assistance
With nthw.com being unavailable for the time being, I am available on this site to assist where possible.
I can assist with North West region queries primarily, although I can often help with other regions as long as they are ex-Cable & Wireless regions.
Many on here will already know me, I have been on this site since launch date, and I was part of the CLT on nthw.com.
If the mods here wish to check who I am, I am more than willing to provide details by PM.
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BC FORUMS (established 2002)
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21-11-2003, 15:10
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#2
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cf.mega poster
Join Date: Jun 2003
Location: Up here
Posts: 36,520
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Re: Customer Assistance
Fantastic mate, that's just what we need. Your help is very much appreciated and we look forward to others stepping forward to assist.
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21-11-2003, 15:11
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#3
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Customer Assistance
I am willing to assist also. 
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21-11-2003, 15:11
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#4
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 36,929
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Re: Customer Assistance
Hi Mark, I'm original NTL myself but it's nice to know there are folks like you on the forum.  
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21-11-2003, 15:11
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#5
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 57
Services: Virgin stuff
Posts: 6,407
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Re: Customer Assistance
Quote:
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Originally Posted by Russ D
Fantastic mate, that's just what we need. Your help is very much appreciated and we look forward to others stepping forward to assist.
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Fantastic ..... 
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21-11-2003, 15:11
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#6
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cf.mega poster
Join Date: Jun 2003
Location: Toronto, Canada
Services: Beanfield 50/50 FTTH and iPTV
Posts: 1,756
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Re: Customer Assistance
Hi Mark,
Please have a look at this thread:
http://forum.nthellworld.co.uk/showthread.php?t=4028
You may be able to contribute some useful articles for us and we'd really appreciate it.
Thanks.
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21-11-2003, 15:11
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#7
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Cable Forum Team
Join Date: Jun 2003
Posts: 15,118
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Re: Customer Assistance
Thankyou Mark, I do not think there is any need to check identities. I have seen you help out on here plenty of times before and I would just like to take this opportunity to appreciate your help and any help offered from the CLT group that existed on .com. You are all welcome.
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21-11-2003, 15:14
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#8
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: Customer Assistance
Thanks Dr Plummer.
The only reason it would be a good idea for the mods to verify me, is in case I have to ask for a customer's account number and/or contact details in order to assist.
In that event, they might (rightly) want to check with you guys that I am who I say I am.....
__________________
BC FORUMS (established 2002)
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21-11-2003, 15:15
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: Customer Assistance
Quote:
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Originally Posted by Keyser
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Thanks, just been looking at that actually, I think I could write a few 'basic guides' for getting around common problems, particularly broadband.
__________________
BC FORUMS (established 2002)
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21-11-2003, 17:01
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#10
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cf.mega poster
Join Date: Jun 2003
Location: Toronto, Canada
Services: Beanfield 50/50 FTTH and iPTV
Posts: 1,756
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Re: Customer Assistance
Can be common customer service issues too, if you aren't feeling too technical
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21-11-2003, 17:31
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#11
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Inactive
Join Date: Jun 2003
Location: Nottingham
Services: O2 ADSL Broadband with BT line and Freesat from Sky
Posts: 175
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Re: Customer Assistance
Hello to everyone here! I am a NTL cable modem specialist in Midlands region and pleased to assist where possible! 
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21-11-2003, 17:50
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#12
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Inactive
Join Date: Nov 2003
Location: belfast Ireland
Age: 54
Services: Premium collection
Posts: 159
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Re: Customer Assistance
Hi i work in sales for the celtic region , but have prev worked in faults and customercare, , will help if i can in anyway
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21-11-2003, 17:51
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#13
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: Customer Assistance
Perhaps we could set up something similar to the CLT over here?
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BC FORUMS (established 2002)
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21-11-2003, 18:11
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#14
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cf.mega poster
Join Date: Jun 2003
Location: Up here
Posts: 36,520
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Re: Customer Assistance
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Originally Posted by Mark B
Perhaps we could set up something similar to the CLT over here?
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From reading this thread and seeing other offers of help, anyone else feel NTL wasted their time and money with the .com buy-out??
Reminder to NTL - this site is never EVER going to be for sale, so don't even approach us on the subject, thank you very much.
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21-11-2003, 18:15
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#15
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Inactive
Join Date: Jun 2003
Location: Middleton North West Manchester
Services: up to 30 MEG CF version of Peter Kay
Posts: 1,871
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Re: Customer Assistance
Quote:
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Originally Posted by Russ D
From reading this thread and seeing other offers of help, anyone else feel NTL wasted their time and money with the .com buy-out??
Reminder to NTL - this site is never EVER going to be for sale, so don't even approach us on the subject, thank you very much. |
Great minds think alike was just going to post something on that, they buy the site pay the admins then close it .
Looks like another NTL management idea to me 
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