1meg or 2meg

[nigs]

Hi all
How can I tell if im getting the right service from ntl
I signed up for 2meg My connection status shows 100.0mbps.
heres a speed test I done any help please

Thu, 19 Jan 2006 22:27:56 UTC

1st 512K took 4416 ms = 115.9 KB/sec, approx 881 Kbps, 0.9 Mbps
2nd 512K took 4387 ms = 116.7 KB/sec, approx 887 Kbps, 0.9 Mbps
3rd 512K took 4406 ms = 116.2 KB/sec, approx 883 Kbps, 0.9 Mbps
4th 512K took 4878 ms = 105 KB/sec, approx 798 Kbps, 0.8 Mbps

Overall Average Speed = approx 862 Kbps, 0.88 Mbps

[Chris W]

browse to http://192.168.100.1/ and login with username and password both as root.

There it will show the name of the configuration file, which tells you the speed. I am not sure what the names of the files are nowadays, but it should be quite obvious whether it is 1 or 2 meg.

That looks like 1 meg, try this as well ;

http://homepage.ntlworld.com/paul.ma...speedtest.html

[nigs]

cheers wil try both now

---------- Post added at 22:46 ---------- Previous post was at 22:42 ----------

ok heres speed test from http://homepage.ntlworld.com/paul.ma...speedtest.html
Thu, 19 Jan 2006 22:42:53 UTC

1st 512K took 4316 ms = 118.6 KB/sec, approx 977 Kbps, 0.95 Mbps
2nd 512K took 4366 ms = 117.3 KB/sec, approx 967 Kbps, 0.94 Mbps
3rd 512K took 4386 ms = 116.7 KB/sec, approx 962 Kbps, 0.94 Mbps
4th 512K took 4337 ms = 118.1 KB/sec, approx 973 Kbps, 0.95 Mbps

Overall Average Speed = approx 970 Kbps, 0.95 Mbps
and heres my modem details
Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 1024000Maximum Upstream Data Rate : 100000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1

[sicknote]

1024 = 1mg i believe

[nigs]

ummm do you think so cheers
is there anyone that can here confirm it before i phone up..

[deathtrap3000]

im on the 1meg service and i got
Thu, 19 Jan 2006 23:00:04 GMT

1st 512K took 4281 ms = 119.6 KB/sec, approx 986 Kbps, 0.96 Mbps
2nd 512K took 4359 ms = 117.5 KB/sec, approx 968 Kbps, 0.95 Mbps
3rd 512K took 4360 ms = 117.4 KB/sec, approx 967 Kbps, 0.94 Mbps
4th 512K took 4312 ms = 118.7 KB/sec, approx 978 Kbps, 0.96 Mbps

Overall Average Speed = approx 975 Kbps, 0.95 Mbps

nigs, Those results, and the config, both show you are on the 1meg service.

[nigs]

Thanks Paul M and all the other guys....
I will let you know tomorrow how i get on, after speaking to tech support..
wish me luck

[SLM]

Correct me if I am wrong but I think that ntl say that it is UPTO 1meg so 975 is in with what you are paying.

[nigs]

I'm Paying for 2meg

[Chris W]

my advice would be to speak to customer service, as tech support cannot make any changes to the billing (ie won't be able to refund the time this has been going on, make package changes to correct this etc etc)

Customer Service = 0800 052 2000 option 5 is probably your best bet

[patrickp]

Originally Posted by SLM

Correct me if I am wrong but I think that ntl say that it is UPTO 1meg so 975 is in with what you are paying.

OP checked modem configuration and posted:

Originally Posted by nigs

...and heres my modem details
Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 1024000Maximum Upstream Data Rate : 100000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1

That means the modem has been configured for 1Mb. It's a 1Mb service. OP is supposed to be on the 2MB service.

[nigs]

Ok Guys
phoned ntl cs today they done a few checks, my Billing account was saying Im being charged for 2meg but the broadband account was on 1meg

The chap apologised and credited my account and said I will be on 2meg within 24 hours.. very helpful and pleasent chap he was, just like all you guys on here. Thanks to you all for your help..

Nigs
to ntl cs

[updater]

I found exactly the same thing happening. My bill this month is £50 less than usual due to all the 2meg money they took.

I was told that my old PACE box couldn't be upgraded and they had run out of the upgradable Samsung ones. A phone call last week got me a call from the engineer with a brand new box, a 2 meg connection and my bill back up to what it's been for the previous 6 months.

They should have known better, but so should I.

I hope it all goes well on 31 Jan.

Rick