New Installation

wayneunique · 08-01-2006, 14:49

Right, first of all my I wish everyone a happy New Year.

After being with BT for the past year and only allowed to have 1meg Broadband connection I've bitten the bullet and decided on getting NTL for broadband (10meg) and also the phoneline.
I've been given an installation date for next Saturday (14th) and was wondering on what I should be aware of and also what an installation occurs of?

I know my next door neighbours both have NTL and said they have never experienced any problems.

Regards.

MovedGoalPosts · 08-01-2006, 15:28

Installation simply involves a cable being run through your garden from a point in the pavement (there might be a little green or black circular disc out there) to your house. This cable should be buried. A small box is fitted to the outside of your house. From there a cable will be run to where you want the broadbadn modem. This will need to come through the house wall, so be prepared for some drilling. If it's muddy outside there's a risk the installer will have some on his boots. I'd have a dust sheet handy. Cables inside the house will normally be surface clipped.

The installer should check the modem powers up OK and that it receives the correct signal levels.

Connecting your computer to the modem is for you to do. You'll be left an install CD, but your advised not to bother with that, if you use ethernet to connect (preferred as it's faster - USB might not be capable of running at up to 10Meg). The only need to use the ntl disk is for USB drivers if you must do it that way.

You'll need to remove any settings from your PC from your current ADSL service. But I'd have an overlap between terminating your ADSL service and relying on ntl, just to allow for any unexpected problems with the install.

spike7451 · 08-01-2006, 18:31

With regards to the phoneline,it is either ran internally or externally.Make sure the Telco Master socket (known as a CTE-5) is mounted next to the BT master socket (NTE-5) otherwise,if you have any extensions in the house running off the BT,you'll lose them.If you are porting your BT telephone number to NTL & it's not due for a few days after install,get the crew to book a call so that when your Port is done,the extensions can be swapped from BT to NTL.
Spike

wayneunique · 09-01-2006, 13:23

Many thanks for the help and information.

I will be positioning the NTL Telco Master socket right next to the BT one as this where my router sit and which all the necessary ethernet cabling is under the carpet.
My ADSL service terminates on the 27th January, so that gives me two weeks grace just in case NTL do muck things up.

Oh well, Saturday will soon be here and that's when the fun begins

SLM · 09-01-2006, 16:34

Quote:

Originally Posted by wayneunique

Many thanks for the help and information.

I will be positioning the NTL Telco Master socket right next to the BT one as this where my router sit and which all the necessary ethernet cabling is under the carpet.
My ADSL service terminates on the 27th January, so that gives me two weeks grace just in case NTL do muck things up.

Oh well, Saturday will soon be here and that's when the fun begins

Let us know how you get on, stay on line when you are getting installed, you could post a quick thread if you need to question anything.

wayneunique · 14-01-2006, 15:10

Right, an update on the installation.

Last week I received a letter and email from NTL saying that installation was due today (14th - am). We'll, I waited till 1pm and then decided to phone them to find out what was happening and to my shock I was informed that the installation was taking place on the 28th of February

I stated to them that I have the letter and email saying the date was the 14th January, in which I was then informed the change was due to an initial inspection which found out that a construction team has to come out (booked for the 23rd of February).

I told them that BT will be cutting me off next week and that I cannot go without a phone line for over a month, the woman apologised then passed me around different departs as I wanted to possibly get an earlier date for the construction team and installation, which I was unsuccessful with.

The main thing to me was lack of information from NTL, they did not even phone me or send me a letter informing me of the changes to installation date etc. If this is the way they are going to treat a brand new customer I do not want to take any of their services.

So, I have decided to cancel the NTL installation completely and stay with BT. I don't have the slightest confidence that NTL can provide a decent service or even fullfill the new installation date given.

MovedGoalPosts · 14-01-2006, 15:32

That's terrible

When will ntl learn that they need to communicate these things to the customer, not just make arbitrary changes to dates and not talk to anyone.

If you do still want an ntl service, we can escalate this for you, but I suspect once bitten twice shy. PM me with details (accont name, acount number if issued yet / or order number, address, contact phone and email) and we'll pass it on to our senior ntl contacts. Alternatively, if you have given up - I don't blame you - you may want to give ntl a piece of your mind, in which case may I suggest Responsetek.

14-01-2006, 15:32

Same happened to me and it took them 3 months to complete my installation even though I cancelled!

But they sneakly turned up here when I was in work and the wife asumed I had re-ordered it or something!

Bet you they turn up at yours on the 28th of February even though you have cancelled!

SLM · 14-01-2006, 16:50

Quote:

Originally Posted by Rob C

That's terrible

When will ntl learn that they need to communicate these things to the customer, not just make arbitrary changes to dates and not talk to anyone.

If you do still want an ntl service, we can escalate this for you, but I suspect once bitten twice shy. PM me with details (accont name, acount number if issued yet / or order number, address, contact phone and email) and we'll pass it on to our senior ntl contacts. Alternatively, if you have given up - I don't blame you - you may want to give ntl a piece of your mind, in which case may I suggest Responsetek.

If I where wayneunique I would escalate this any how, this is disgusting.

wayneunique · 16-01-2006, 21:03

I've managed to get BT to reverse the cancellation, also the same with Freedom2Surf.

I am still debating whether to continue with the installation of NTL as I do really need more than a 1meg connection and currently NTL are the only ones who can provide this.
Yes, I know what they done to me, the lack of communication etc but I'm seriously reconsidering them.

Am I mad????

17-01-2006, 12:11

Ummmmm Yes!

kibblerok · 18-01-2006, 00:55

Quote:

Originally Posted by wayneunique

I've managed to get BT to reverse the cancellation, also the same with Freedom2Surf.

I am still debating whether to continue with the installation of NTL as I do really need more than a 1meg connection and currently NTL are the only ones who can provide this.
Yes, I know what they done to me, the lack of communication etc but I'm seriously reconsidering them.

Am I mad????

If you have already cancelled ntl then re-order quickly, the construction work will need doing still and there will be a backlog (as there is always) and your construction date would have been released.

nst1 · 19-01-2006, 19:38

Hi, i'm looking to have 512K broadband installed. I'm currently on 56K, but NTL have recently started sending offers for the 512K service (which is just ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1.50 more than what i pay for their 56K service every month).
I read Rob C's post about installation with interest, my main query is, will the installer provide the ethernet cable required to run from the MODEM to the PC (or in my case a Wi-Fi router), or will i have to purchase the cable seperately?

I want the broadband MODEM relatively close to the living room TV/DVD/Hi-FI power strip, but with the ethernet cable running behind the furniture, up to a high vantage point for good Wi-Fi coverage (in my case, the top of a display cabinet).
Also, i want to use Buffalo Wi-Fi equipment (Router, PC cards for my laptops, and NIC for the desktop computer), will the installer be bothered by this, or do they just install the equipment and go? Also are there any compatibility issues with Buffalo wireless equipment, and the NTL broadband service that i should know about?

Cheers,
NST

quadplay · 19-01-2006, 19:41

to CF, NST!

ntl Cable Modems have a USB cable and an Ethernet cable included in the pack, however the Ethernet cable is only 1 meter in length.

The installer will site the modem wherever you want it, subject to being able to get the cable to the location! They will not register the modem or install it to your PC/router - that's for you to do!

nst1 · 19-01-2006, 19:57

Hi quadplay, thanks for your fast response. Looks like i better get the measuring tape out! Luckily i haven't purchased any equipment yet, but i'll be sure to add a good quality ethernet cable to my shopping list. I reckon a 4 or 5 meter cable will do the trick nicely.

Can't wait to ditch 56K!
NST