Moving House...can I cancel

[King Blimp]

Hi All!,

I wonder if anyone could answer a question for me. I am moving house in about 4 weeks and would like to know how I stand with my NTL contract.

I have only been with NTL for 8 months out of the 12 month contract. Can I cancel when I move without paying any penalties?

After 8 months of rebooting the STB once or twice a week to get the TV channels back, slow bb (1Meg??) and an email server throwing a hissy fit on a regular basis, I'd rather not have to get NTL fitted in my new flat!!!!!

Thanks in advance for any advice.

[King Blimp]

It's a top floor apartment in a block without cable in it (AFAIK). Although it's in Nottingham city centre so I guess there is NTL in the area...

[peterska2]

if ntl cannot provide cable to the premises then they will canx it for you without any penalties.

i would expect that they would send a crew round to see about the possibility of getting it installed into the property first before doing this.

[eddie00001]

Say you're moving abroad

[King Blimp]

Hi Andre, peterska2 and eddie !

If they can install it, Will there be another install charge (and will I be tied in for another 12 months?)

[eddie00001]

Last time I looked at the intranet, the house move was normally free, and there would be not be any extention to your 12months contarct

[grum1978]

eddie is right totally free of charge!!

[orangebird]

Originally posted by King Blimp
Hi Andre, peterska2 and eddie !

If they can install it, Will there be another install charge (and will I be tied in for another 12 months?)

No, moving house is no charge, and it doesn't extend your contract.

If you do move to a non cabled area, ntl will require proof of address.

[King Blimp]

Thanks for the advice everyone!

[jay.dee]

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